Customer Care Advisor

Customer Care Advisor

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & Responsibilities

Ensure customer satisfaction and retention

Deliver technical, troubleshooting and service support via phone, chat and email

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Attend and participate in training sessions and team meetings

Ability to adapt to change and respond to all requests in a professional and positive manner

Maintain customer confidence and protect bank operations by keeping information confidential

Inform and refer customers when appropriate for products and services

Perform outbound calls to customers as needed to deliver exceptional service to our customers

Education & Experience

Knowledge of: Strong organizational skills

Basic knowledge of web browsers, digital offerings and products and services

Have or the ability to obtain Busey account with online/mobile banking

Ability to: Leverage strong interpersonal, written, and verbal communication skills

Analyze and solve problems efficiently and accurately

Maintain mental concentration and visual attention to detail

Effectively manage time

Express desire and show the willingness to assist customers and resolve issues

Able to work independently and in a fast-paced, team environment

Education and Training: Requires High School diploma

Requires knowledge of Microsoft Office

Previous banking experience preferred, but not required

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $19.00-21.00/hr)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.