Mail and Title Clerk

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

Position Summary

The Mail & Title Clerk plays a critical role in supporting the credit union's loan servicing and back-office operations. This position is responsible for processing vehicle titles and lien documentation, managing incoming and outgoing mail, routing important documents, and coordinating indirect loan packets. Success in this role requires exceptional attention to detail, strong organizational skills, and a commitment to accuracy and compliance. 

What You'll Do

• Process vehicle titles, liens, and lien releases accurately and in accordance with state and credit union requirements 
• Work with dealerships, state agencies, members, and internal departments to resolve title and lien issues 
• Receive, sort, distribute, and track incoming and outgoing mail, including priority and certified mail 
• Route loan documents and correspondence to the appropriate departments while maintaining confidentiality 
• Scan and upload documents into electronic records systems for secure recordkeeping 
• Receive, log, and distribute indirect loan packets to servicing, underwriting, and funding teams 
• Monitor documentation for completeness and assist with follow-up when corrections are needed 
• Help identify opportunities to improve operational processes and document workflow efficiency 

What We're Looking For

• High school diploma or GED required 
• One to three years of experience in loan servicing, title processing, financial services, or administrative operations preferred 
• Experience with a credit union or financial institution is a plus 
• Strong attention to detail and organizational skills 
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines 
• Excellent communication and teamwork skills 
• Working knowledge of Microsoft Office and document imaging systems 
• Ability to maintain confidentiality and comply with regulatory and data security requirements 

Why Join Ignite Credit Union?

• Stable, full-time position with a respected community financial institution 
• Collaborative and supportive team environment 
• Opportunities for professional growth and development 
• Competitive compensation and comprehensive benefits package 
• Meaningful work that supports members and internal teams every day 

Apply Today

If you take pride in producing accurate work, enjoy organizing complex processes, and want to contribute to a team that values excellence and service, we encourage you to apply for the Mail & Title Clerk position at Ignite Credit Union.

At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Compensation details: 20.73-20.73 Hourly Wage

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