Service Desk Support Analyst

General Dynamics Information Technology

Role Overview Join GDIT as a Service Desk Support Analyst and support the Department of Education (DoED) Pivot-I Program. As a Service Desk Support Analyst, your typical day will include resolving technical issues, answering queries, and maintaining records. What You Will Do Resolving technical issues, answering queries, and maintaining records in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems. Why It Might Be a Fit Demonstrated experience using ServiceNow, HDI-SCA certification, and access to a quiet work environment are required qualifications. Requirements High School Diploma or equivalent1 or more years of Service Desk-related experienceDemonstrated experience using ServiceNowHDI-SCA certification or ability and willingness to obtain within 60 days of hireAccess to a quiet work environment free from distractionsAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidthUS CitizenshipLouisiana residency, living within a reasonable commuting distance (approximately 60 miles)of our Bossier City facility Benefits Benefits401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromPaid vacation and holidaysShort and long-term disability benefitsLife, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance #J-18808-Ljbffr General Dynamics Information Technology

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