Patient Safety Manager, Registered Nurse

Overview

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states (Texas, Oklahoma, Idaho, Kansas, New Jersey and New Mexico).

This role is remote and can be based out of any state, except CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV.

We are also open to a hybrid schedule for anyone who lives in one of existing market states listed above.

POSITION SUMMARY:

The Patient Safety Manager is responsible for coordinating patient safety initiatives within the Ardent Health Services Patient Safety Organization (AHS PSO). This entails reviewing safety events, conducting analyses, and collaborating with external partners to identify areas for improvement. The manager provides leadership to cultivate a just and reliable culture, monitors project goals, and ensures positive outcomes. Moreover, they spearhead efforts to disseminate best practices across the organization, maintaining rigorous standards of patient care.

Responsibilities

• Demonstrates and teaches patient safety, high reliability, culture of safety, and shared improvement models in all venues
• Analyzes incident reports submitted through Ardent’s electronic event reporting database for incident tracking, trending and reporting.
• Ensures timely completion and accurate leveling of incidents related to harm categorization and serious reportable and/or sentinel event analysis.
• Supports and facilitates chart reviews from third party patient safety contractors in identifying patient safety concerns and dissemination to applicable facility leaders.
• Leads, supports and facilitates the use of tools and implementation of systems/processes that identify patient safety risks, promote a culture of safety, reduce patient harm, and improve high-reliability healthcare.
• Facilitates and participates in causal analyses. Assist in RCA pre-work, develop RCA and ACA action plans in collaboration with facility quality patient safety, and clinical and operational leadership. Identify actions, measures and interventions that address root and apparent causes.
• Conducts detailed and accurate analyses of data at Ardent facilities and external to Ardent (e.g., benchmarks, comparative data) to identify trends, safety risks, best practices, and mitigation strategies.
• Generates patient safety lessons learned and safety alerts across Ardent and coordinate collaborative Ardent patient safety efforts.
• Coordinates communication with facilities and their relevant stakeholders regarding improvements related to adverse events.
• Coordinates serious reportable events (formerly known as “never events”) and sentinel event communication
• Oversees and responds to any corporate initiative related to patient safety, quality and including Safety Watches, Clinical Risk alerts, and The Joint Commission Sentinel Event Alerts.
• Supports and evaluates a regularly scheduled Culture of Safety Surveys
• Supports planning, management and implementation of patient safety initiatives across the system, including The Joint Commission National Patient Safety Goals, among others, meeting milestones, deadlines, and deliverables that position Ardent Health as a patient safety leader, including education and communication plans.
• Conduct perinatal care measure and patient safety indicator reviews, including clinical and coding reviews, to validate findings and identify opportunities to improve patient care and documentation.

Qualifications

Required Education, License and Experience:

• Must have a Bachelor’s degree in nursing or an Associate's degree in nursing plus a bachelor's degree in a related field
• Current nursing license
• 5+ years relevant workforce experience in quality, patient safety, or other relevant field (e.g., risk management, human factors engineering) with at least three years in a healthcare setting.
• Experience facilitating root cause analysis, failure mode effect analysis, and error investigations.

Required Knowledge, Skills and Abilities:

• Excellent verbal and writing skills.
• Working knowledge of patient safety science and high reliability principles.
• Advanced interpersonal communication skills to provide effective consultation and collaboration.
• Excellent computer and data management/analytic skills
• Expertise in change management and implementing new processes or technology to enhance quality.
• Ability to organize and define problems, develop strategies, and carry out action plans.
• Advanced analytical skills to trend and analyze data.
• Capable of exercising sound judgment and making independent decisions.
• Ability to adapt to a complex organizational environment.
• Leadership ability required to engender cooperation, confidence and respect from across the Ardent system.

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