Customer Quality Engineer

Customer Quality EngineerJoin us at Corning, one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. At Corning, there are endless possibilities for making an impact.Role Purpose: The role investigates and resolves complex, customer-impacting quality challenges that exceed site resources or expertise. It combines customer quality, manufacturing quality, ISO 9001 knowledge, and Advanced Product Quality Planning (APQP) expertise. The engineer leads cross-functional problem solving, implements sustainable solutions, and establishes site ownership. The engineer also looks across similar products, processes, equipment, and sites to find related risks, deploy proven solutions, and prevent recurrence elsewhere in the division. This is a travel-intensive role.Key Responsibilities: Serve as an APQP subject matter expert. Lead investigation and resolution of complex customer complaints, escalations, containment events, and recurring quality issues that exceed site capability or resources. Facilitate cross-functional problem-solving teams across Quality, Manufacturing, Engineering, Operations, Product Development, and other required functions. Identify process-control, manufacturing-system, and quality-system gaps that contribute to an issue, and implement practical, scalable solutions. Guide and coach site teams toward solutions they own and believe in. Look across the division for similar products, processes, equipment, materials, and manufacturing conditions that may carry the same risk. Deploy proven corrective actions, controls, and lessons learned across multiple sites when common risks or failure modes are identified. Build trust and long-term relationships at each site through follow-through, respect for site constraints, and a genuine commitment to helping teams succeed.Required Qualifications: Bachelor's degree in Engineering, Manufacturing, Quality, Materials Science, Operations, or a related technical discipline. 5+ years of experience in customer quality, manufacturing quality, process engineering, operational excellence, or a related technical role. Demonstrated experience leading complex investigations and cross-functional problem-solving teams in a manufacturing environment. Strong working knowledge of APQP, PPAP, PFMEA, Control Plans, MSA, process capability, risk assessment, and process qualification. Experience applying structured problem-solving methods such as 8D, DMAIC, A3, Lean, Six Sigma, and root-cause analysis. Proven ability to influence, motivate, and align teams across sites without direct authority, earning trust through credibility, follow-through, and collaboration. Strong facilitation, analytical, and communication skills, and comfort working with and through busy operations and plant teams. Demonstrated ability to build trust and credibility quickly across diverse teams, and to stay persistent, resourceful, and positive under pressure. High emotional intelligence and the interpersonal agility to work with site teams focused on daily operations and shipping product. Willingness and ability to travel frequently to manufacturing sites and customer locations (25 to 50%). US Citizenship required.Desired Qualifications: ASQ Certified Quality Engineer, Lean Six Sigma Green Belt or Black Belt, or equivalent demonstrated experience. ISO 9001 internal auditor. Experience supporting customer audits, technical reviews, escalations, and corrective action communications. Experience in precision, optical, glass, ceramic, specialty materials, or other complex manufacturing environments. Experience deploying common solutions and standards across multiple manufacturing sites.The range for this position is $91,649.00 - $126,018.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.