Member Experience & Operations Associate (TX)

Member Experience & Operations Associate

Beyond FlexSpace is looking for a friendly, organized, proactive, and hospitality-driven Member Experience & Operations Associate to join our growing team.

At BEYOND FlexSpace, we create more than just offices and coworking spaces. We provide a professional, welcoming environment where entrepreneurs, small businesses, remote professionals, and growing companies can work, connect, and grow.

As our Member Experience & Operations Associate, you will play an important role in creating an exceptional experience for our members while supporting the daily operations of the workspace.

No two days will look exactly the same.

One day you may be welcoming a new member, preparing a meeting room, organizing mail and supplies, or assisting with invoices. The next, you may be helping a member with a request, coordinating an event, assisting with a tour, or helping ensure the entire workspace is ready for the day.

Key Responsibilities:

• Create a welcoming and professional experience for members, guests, and prospective clients.
• Support member onboarding, move-ins, and day-to-day requests.
• Maintain an organized and welcoming front desk, common areas, meeting rooms, and hospitality spaces.
• Conduct daily walkthroughs and help ensure the workspace is ready for business.
• Receive, organize and forward member mail and packages and notify members of deliveries.
• Assist with meeting room preparation, reservations, and member services.
• Manage supplies, inventory, and operational needs.
• Report and follow up on maintenance, cleaning, technology, and facility issues.
• Maintain accurate member, prospect, and administrative records.
• Assist with agreements, onboarding documents, invoices, payment reminders, and administrative follow-up.
• Update CRM and coworking management systems.
• Respond to general inquiries, schedule tours, and assist prospective clients when needed.
• Organize community events, networking opportunities, and member engagement.
• Build positive relationships with our members and get to know their businesses.
• Identify problems, take initiative, and help find solutions before issues become bigger.

What We're Looking For:

• Friendly, professional, and genuinely enjoys helping people.
• Highly organized and detail-oriented.
• Proactive and resourceful.
• Comfortable managing multiple tenants.
• Able to work independently while being part of a collaborative team.
• Comfortable with technology and learning new systems.
• Adaptable and willing to jump in wherever help is needed.
• Interested in hospitality, coworking, business operations, and creating great experiences.

Qualifications:

• 13 years of experience in customer service, hospitality, administration, office operations, coworking, property management, or a similar environment preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office, Google Workspace, email, calendars, and business software.
• Experience with CRM, coworking software, invoicing, or administrative systems is a plus.
• Experience with events, hospitality, or member/customer service is a plus.

Why Join BEYOND FlexSpace?

This is an opportunity to be part of a growing company and help shape the member experience from the ground up.

You will gain hands-on experience in coworking and flexible workspace operations, member experience and hospitality, business administration, billing and account support, sales and tour support, community building, events, and day-to-day business operations.

If you enjoy working with people, staying organized, solving problems, and being part of a team that is building something special, we would love to meet you.

Work Smarter. Connect Deeper. Go Beyond.

Pay Range:

• Hourly Base Pay: $17.75 - $19.25 DOE

Benefits:

• Opportunities for professional development and growth within an inclusive team environment.
• Medical, Dental, Vision, and Life coverage for employee and premium allowance/subsidy for employees' eligible dependents
• PTO (vacation and sick)
• 401(k) with Enhanced Employer Safe Harbor match
• 10 paid holidays a year.
• Professional membership reimbursement
• Cell phone/technology reimbursement

Note: Benefits can and may change any time at the management's discretion and in compliance with applicable State and Federal laws.

Applicants must be currently authorized to work in the United States and will not need employment sponsorship in the future, work on a full-time basis and able to commute to Houston, TX.

Beyond International is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Beyond International is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Beyond International is an at-will employer.