Front Desk Associate

Job Description

Job Description

Benefits:

• Complimentary in-office care for yourself & immediate family
• Paid training from day one
• Paid Vacation ( Eligible upon completion of training )

About Us:

At Regenerative Neuropathy of O'Fallon, we are a patient-centered functional medicine and physical rehabilitation clinic. The vast majority of our practice is dedicated to helping our community reverse peripheral neuropathy and chronic nerve pain. Our front desk team plays the most vital role in the clinic—you are the engine that keeps us running and the first compassionate voice welcoming patients who are ready to change their lives.

Position Overview:

We are seeking a  Front Desk Associate / Patient Experience Coordinator who brings warmth, empathy, and professionalism to every single interaction. This role is ideal for an energetic, naturally positive individual who genuinely enjoys helping others and thrives in a fast-paced, people-focused environment. You will truly be our "Director of First Impressions."

Key Responsibilities:

• Patient Hospitality: Greet patients with a radiant, welcoming demeanor, making them feel completely safe and valued the moment they step into our clinic.
• Schedule Coordination: Manage phone lines, coordinate appointments, handle confirmations, and proactively manage follow-ups to keep our busy neuropathy clinic running smoothly.
• Communication Hub: Answer incoming phone calls and digital patient inquiries regarding our functional medicine services with a helpful, positive attitude.
• Administration & Billing: Maintain accurate electronic patient records, process daily payments, and assist with basic administrative tracking.

Qualifications:

• Exceptional interpersonal, verbal, and written communication skills.
• A genuinely empathetic and compassionate approach to care (neuropathy can be incredibly frustrating for patients; your warmth is a key part of their experience!).
• Strong organizational skills and a sharp eye for detail.
• Previous front desk, customer service, retail, or hospitality experience is preferred,  but not required . We will fully train the right personality!

Regenerative Neuropathy of O'Fallon is a premier functional medicine and physical rehabilitation clinic dedicated to helping our community live pain-free, active lives. Our practice specializes in utilizing advanced, non-invasive regenerative protocols designed primarily to reverse peripheral neuropathy and debilitating chronic nerve pain. We reject the standard "band-aid" approach to health, focusing instead on true cellular healing, holistic patient education, and a supportive team dynamic to help individuals reclaim their mobility, independence, and overall quality of life.

Company Description

Regenerative Neuropathy of O'Fallon is a premier functional medicine and physical rehabilitation clinic dedicated to helping our community live pain-free, active lives. Our practice specializes in utilizing advanced, non-invasive regenerative protocols designed primarily to reverse peripheral neuropathy and debilitating chronic nerve pain. We reject the standard "band-aid" approach to health, focusing instead on true cellular healing, holistic patient education, and a supportive team dynamic to help individuals reclaim their mobility, independence, and overall quality of life.