Retail Assistant Manager

Job Description

Job Description

Description:

1. Working title of this position: Retail Assistant Manager

2. This position reports directly to: Retail Manager/GM

3. Position is full time: Yes

4. Eligible for overtime: Yes

5. Exempt or Non-Exempt: Non-Exempt

6. Wage range: Compensation Committee determination

7. Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people’s lives.

8. Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.

9. Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.

10. Essential Job Functions : Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team.

a) Daily Operations

· Assist in morning meeting communications

· Teach or coordinate weekly product trainings to facilitate sales on the sales floor

· Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes

· Evaluate processes and make recommendations for increased savings and cost reductions

· Write procedure and training documents for all necessary department functions

· Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive

· Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends

b) Management

· Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion

· Participate in the on-boarding of all new Retail employees

· Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible

· Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company

· Responsible for Retail employee schedules and attendance policy adherence.

· Responsible for Retail payroll administration in coordination with HR and Finance

· Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner

· Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques

· Assists in delivering consistent, in the moment feedback and coaching

· Demonstrates desired behaviors for staff, including driving sales and personal accountability

· Meet weekly and communicate regularly with retail departmental supervisors

c) Customer Service and Sales

· Implement and monitor customer service goals and objectives for all Retail colleagues

· Implement and oversee a sales training program for all Retail colleagues

· Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them

· Participate in the training of new employees to ensure that new staff is educated in product knowledge

· Utilize company tools to diagnose opportunities and develop action plans to improve service

· Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets

· Provide customer service and sales on the sales floor whenever necessary

d) Budget Planning

· Assists with budget for monitoring labor costs and headcount tracking

e) Safety and Loss Control

· Assist with effective strategies for loss prevention; both internal and external

· Enforce all company policies and procedures, including health, safety and security

· Train colleagues on OSHA regulations

· Train colleagues on shoplifting prevention procedures

f) Additional Duties

· Maintenance and oversight of cash receipts, cash reconciliation and daily deposits

· Ensure all personnel and HR documents are sent to Human Resources in a timely manner

· All other duties as assigned

11. Required Skills, Qualifications and Experience:

a. Requires 3 years of personnel and business operational management experience

b. Requires strong communication and organizational skills

c. Requires the ability to work on multiple projects and prioritize importance

d. Expected to learn and have an excellent knowledge of product line, benefits and usage

e. Must be able to handle retail mathematics with a high degree of accuracy

12. Equipment, tools and/or machinery that are commonly used:

a. Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas200 computer program

b. Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization

c. Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite

d. Experience in Excel workbook and database formulation and maintenance

e. Maintain archive and backups of all relevant Down To Earth files

13. Other duties the employee must perform:

a. Follows all company policies and sees that all Retail colleagues do the same

b. Report safety issues and concerns to Safety Committee and report employee accidents and customer incidents on proper forms before sharing copies with Human Resources

c. See to the general cleanliness and appearance of Retail location

d. Monitor the outside appearance of the Retail location, window signage and displays

e. Work with the Retail management team in determining and implementing marketing concepts that will better attract people to stop at the store

f. Maintain adequate clearance in isles for wheelchair access

g. Observe for shoplifting

h. Follow DTE dress code. This policy requires that employees be easily identified as DTE staff with name tags and proper DTE attire.

14. Environmental Conditions of the position: The position is based at a retail store that has both indoor and outdoor (Nursery) sales areas. A high degree of personal cleanliness and appropriate dress is required. This position requires that the individual be easily identified as a store employee.