Customer Care Manager - Charlotte, NC

About This Opportunity Our Customer Care Manager (CCM) is responsible for the performance of the Customer Care Department in our newest warehouse location in Charlotte, NC. The CCM will recruit, mentor, coach and develop Customer Care Specialists (CCS) to deliver a superior customer experience via telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues. They will provide ongoing training for the CCSs in these areas: relevant LAC applications, departmental processes and procedures, account set-up, products and services, company's website features and functionality. The Customer Care Manager manages the workflow in the department, assigning tasks and responsibilities daily. They coach and develop their team on how to provide a superior customer experience and communicate with professionalism and a personal touch. Working in conjunction with the Corporate Senior Customer Care Manager, the CCM will interface daily with the Sales, Purchasing, Operations, Contracts and the Regulatory Compliance Specialist to consistently communicate workflow. Who Are You? BS/BA or associate’s degree preferred 5+ years related experience or equivalent combination of education and experience; prior management experience preferred Self-starter, confident in his/her abilities, self-motivated and able to work effectively with limited supervision Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with others Strong Leadership skills Strong organization and prioritizing skills Attention to details and follows through on assigned tasks and projects Proficiency at MS Office, MS Excel A can-do attitude with excellent judgment and creative problem-solving skills What We Offer 15 accrued days Paid Time Off - to help you take that refreshing time to get away from it all 7 paid holidays plus 2 paid floating holidays to use as you please Employee Assistance Program - to help you reduce the stress of everyday living Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay 401K Retirement Savings Plan - Life-Assist contributes a % of your deferral to help you meet your retirement goals Employee Stock Ownership Plan Tuition Reimbursement And much, much more... It is the policy of Life-Assist, Inc. ("The Company") that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. EOE, Including disability/vets Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program. #J-18808-Ljbffr Life-Assist Inc.