BMW Genius

BMW Genius

BMW of Brooklyn is looking to expand our sales force. We are searching for a passionate, motivated, and collaborative BMW Genius to join our team. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

We are seeking an individual with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. BMW of Brooklyn seeks individuals with creativity to provide world class customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.

The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

Responsibilities:

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Supports the client advisor in product related tasks and activities
• Greets customers in the sales department
• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Fully explains the application and benefits of vehicle features in both the sales and service environments
• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
• Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits, and potential shortcomings
• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
• Maintains high ethical standards and a professional appearance at all times

Requirements:

• Strong passion for BMW vehicles and automotive technology.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical features in an accessible way.
• Customer-focused mindset with a commitment to exceptional service.
• Willingness to continuously learn and stay current on product updates.
• Prior experience in automotive sales or customer service is a plus.
• Valid drivers license

Benefits:

• Competitive salary ranging from $35,360.00 to $42,000.00 per year, paid weekly.
• Opportunity to work with a prestigious and innovative automotive brand.
• Supportive and dynamic team environment.
• Access to ongoing training and professional development.
• Employee discounts and other perks.
• Medical
• Dental
• Vision
• Life Insurance
• 401k Plan