General Manager 5 - Food

Job Description

Job Description

Role Overview Working together, supporting your team, and reaching high-end for the best in a high-volume, high-paced environment is second nature to you. Sodexo is seeking a General Manager at the University of Tennessee at Martin located in Martin, TN. The General Manager\s position will have oversight and leadership responsibilities for all food and beverage operations at the unit. The General Manager will partner and communicate daily with clients and will have full operational and financial accountability for Residential Dining, Catering, and Retail units. Position Summary Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to a one client account. Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day-to-day operations. Key Duties Directs all contract services. Oversees management/administrative team who are responsible for special functions, cash control and payroll. Customer and client satisfaction Drives growth Financial management What You\ll Do Lead a dining program with a focus on innovation, customer satisfaction, and financial performance Build strong client relationships and serve as the primary point of contact for strategic decisions Oversee operations across residential dining, retail, and catering functions Ensure compliance with food safety, labor, and regulatory standards Guide and develop staff, fostering a culture of excellence and accountability Identify opportunities to enhance service delivery and implement creative, cost-effective solutions Use data-driven insights to manage budget, forecast revenue, and optimize profitability