Field Services Specialist

Field Services Specialist

This position is based at our office in West Memphis, AR. ArchKey is one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible. We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We're not just energizing infrastructure, we're energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale.

About the Position: Responsible for providing day-to-day administrative support to labor managers and field leadership teams. This position ensures all field services department work activities are coordinated and organized, in alignment with all Company policies, procedures, key objectives and regulations.

Day in the Life:

• Processes the necessary paperwork and documentation for field labor hiring and layoffs, ensuring all required information is provided to HR, payroll and union representatives. Partners with HR and Payroll to accurately maintain active employee data
• Provides daily high-quality administrative support to labor managers, field leadership, and field employees. Coordinates various projects and maintains accurate systems data including, but not limited to, timekeeping, logs, training, certifications, and safety
• Schedules and coordinates meetings and training activities for field personnel, partnering with necessary departments to process technology requests and provides necessary training on tools such as iPads, laptops, and company software
• Assists with management of portability for field employees working in other local jurisdictions.
• Creates and maintains positive communications and relationships with customers, vendors and field staff that reflect and support the Company's core values.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public

Minimum Qualifications:

• Associate degree or equivalent work experience in construction management, IT support, administration, business or a related field
• Minimum 3-5 years of experience in construction field dispatching.
• Strong knowledge and experience with union collective bargaining agreements and building construction is a plus.
• Strong process orientation.
• Strong organizational, project management, training, and customer service skills.
• High degree of professionalism, initiative and prioritization skills. Experience with direct customer contact and effective communication with employees and co-workers at all levels. Demonstrated prominent level of integrity and dependability.
• Dedicated team player, with excellent listening, coaching, interpersonal, written, and verbal communication skills. Strong telephone communication skills, collaboration, and relationship-building skills. Excellent communication, problem solving and IT skills.
• Superior detail orientation, critical thinking, and organizational skills. Demonstrated strong analytical and mathematical skills
• Demonstrated strong problem-solving, mentoring and time management skills. Ability to manage multiple priorities in a fast-paced environment.

Benefits At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com. Legal & Fraud Disclaimer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer, Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from an @archkey.com email address and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team. #MO1-10