Bilingual Remote Tier 1 Customer Service Agent (EN/ES)

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support our Training Services Team. This remote role welcomes bilingual English and Spanish speakers to deliver outstanding service from anywhere in the United States.

Responsibilities include handling inbound calls and emails, updating records, and guiding learners and instructors toward resolution, with daytime shifts, steady production metrics, and competitive benefits.