Teller (Bend, OR)

Teller (Enrichment Representative)

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do, from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We are currently seeking a full-time Teller (Enrichment Representative) to join our team. The hourly pay range for this role is $21.00$23.00, depending on experience. Spanish-speaking candidates who pass a standardized language assessment are eligible for an additional $2.00 per hour.

About the Role:

The Enrichment Representative assists members with financial transactions while delivering highly personalized and engaging member experience. This role proactively identifies members' needs, recommends appropriate products and services, and ensures all interactions reflect OCCU's commitment to enriching lives.

Key Responsibilities:

• Greet members promptly, use their names, and provide personalized assistance
• Ask questions to understand member needs and suggest suitable products
• Process deposits, withdrawals, transfers, and loan payments accurately
• Keep cash drawers balanced; assist with vault and dispenser operations
• Meet or exceed service and sales targets for branch goals
• Maintain accurate records and comply with privacy and security standards
• Stay updated on OCCU products, procedures, and regulations, including BSA
• Work collaboratively to foster a positive, high-performing branch team

What We're Looking For:

• At least six months of relevant experience
• Excellent communication and member service skills
• Efficient in fast-paced, team settings
• Detail-oriented and accurate financial transactions
• Able to multitask and adapt to new priorities
• High school diploma, GED, or equivalent

Preferred Qualifications:

• Experience in financial services, banking, or a customer-facing role
• Bilingual skills, particularly Spanish (eligible for additional pay upon successful assessment)

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is committed to being an Equal Opportunity Employer and encourages applications from all qualified candidates. Individuals who are dedicated to delivering exceptional member service, have a passion for finance, and aspire to make a positive impact in the lives of others are encouraged to submit their applications.