Customer Training Specialist

Position Description The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time, both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution. When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Training Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. You will also have the opportunity to see Reynolds’ solutions "in action" by visiting car dealerships that already utilize our solutions on a daily basis. Requirements Bachelor's degree or equivalent experience Ability to travel 80% of the time Outgoing, friendly personality Strong written and verbal communication skills Must have reliable transportation, a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years Must have reliable home internet with sufficient bandwidth for video conferencing Benefits Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Paid vacation and sick days Eight paid holidays Referral bonuses Professional development and training Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. #J-18808-Ljbffr