Fleet Client Services Specialist II

Equal opportunity Employer - Disabled/Veterans encouraged to Apply Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. Duties & Responsibilities Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact Providing excellent customer service for all internal and external customer calls Be professional and establish positive customer rapport Obtain customers approval for all repairs and services to be performed Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician Continuously develop and improve company capabilities in Dispatching and Service Scheduling Additional duties and special projects as assigned Requirements High School Diploma/GED and 3 years' experience in a related field (alternative combinations of education and experience up to five years are acceptable) Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization Proven track record of collaborating cross‑functionally, building positive relationships, and becoming a trusted partner to relevant cross‑functional partners Excellent organizational skills and the ability to balance a variety of tasks Strong Excel and data entry skills, and the ability to learn new platforms such as Cox Fleet IT Systems (Web Wrench, MobileFrame, RO Writer) Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful Ability to work independently and collaboratively within a team environment Excellent problem‑solving skills Highly organized with exceptional follow‑through abilities Applicants must be currently authorized to work in the United States for any employer without current or future sponsorship Compensation Hourly pay rate is in the range of $18.17 - $27.31 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the candidate's knowledge, skills and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. EOE, including disability/vets #J-18808-Ljbffr Cox