IT Manager / Technology Operations Leader

Job Description

We are actively interviewing for the following job. If interested please apply now.

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About the Opportunity

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We are at a pivotal point in our growth across the Mid-Atlantic region and are one year into a strategic, three-year enterprise replatforming and modernization initiative. Reporting directly to the Chief Technology Officer, the IT Manager / Technology Operations Leader will play a crucial role in directing day-to-day IT service delivery, overseeing our Help Desk and Field Services teams, and elevating our network and cybersecurity posture across our corporate headquarters and regional operating facilities.

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We are looking for a modern, people-first leader. You will inherit a capable, energetic team and be tasked with mentoring them, building out their career paths, and creating a safe environment to learn, innovate, and grow—all while ensuring our multi-site infrastructure is secure, enterprise-grade, and built for scale.

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Please note: This role requires working on-site in Annapolis, MD. If you are open to a hands-on leadership opportunity in the Annapolis area, we would love to speak with you.

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What You Will Do

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Team Leadership & Talent Development

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• Lead Operations Teams: Direct, mentor, and develop our internal Help Desk (Tier 2/3), Field Services, and Systems Administration staff.
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• Foster a Growth Culture: Lead with a modern, collaborative management style. Maintain a skills matrix to guide cross-training, build structured career progression, and empower team members in both technical execution and soft skills.
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• Vendor & Partner Oversight: Manage third-party Managed Service Providers (MSPs), implementation partners, and external vendor contracts to ensure high-quality delivery.
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• Bridge Business & Tech: Act as a translator between technical teams and business stakeholders, promoting a culture of customer service excellence and accountability.
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Cybersecurity, Network Remediation & Governance

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• Elevate Security Posture: Drive critical security remediation projects, including structuring user groups, enforcing Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and least-privilege principles.
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• Compliance & Risk: Align enterprise infrastructure with industry security frameworks (NIST CSF, CMMC, ISO 27001) and cyber-insurance standards.
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• Business Continuity: Oversee disaster recovery planning, backup verification, and rapid incident response to minimize downtime and Mean Time to Respond (MTTR).
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Infrastructure & Enterprise Systems Management

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• Multi-Site Connectivity: Oversee hybrid-cloud (Microsoft Azure) and physical network infrastructure across corporate offices, production plants, quarries, and regional sites, ensuring reliable WAN/LAN connectivity.
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• System Uptime: Ensure high availability ($\ge 99.9\%$ uptime) for core cloud and enterprise platforms, including ERP systems (Trimble Viewpoint Vista), dispatch/batching software (Command Alkon), Microsoft 365, Databricks, and Power BI.
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• Field & Site Support: Partner with regional operations and plant managers to ensure seamless support for localized field hardware, automated ticket printers, and scale-house equipment.
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IT Strategy & Operational Governance

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• Service Delivery (ITSM): Establish and enforce IT Service Management workflows, ticket SLAs, and performance metrics.
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• Change Management: Lead the corporate Change Advisory Board (CAB) to evaluate system modifications and ensure zero operational disruption to daily field and dispatch operations.
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• Budget & Lifecycle Management: Manage the annual IT operating budget, capital expenditure planning, hardware lifecycles, and software license compliance.
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• Site Onboarding & Rollouts: Lead end-to-end execution of infrastructure upgrades, software rollouts, and IT onboarding for new regional facilities.
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What We Are Looking For

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• Experience: 5–8+ years of progressive IT experience, including at least 3+ years in a supervisory, IT management, or technical leadership role overseeing help desk, field services, or infrastructure teams.
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• Industry Background: 3+ years of experience supporting multi-site operations in construction, materials handling, logistics, transport, manufacturing, or a related heavy industrial field.
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• Technical Strength: Strong foundation in network engineering (WAN/LAN), cybersecurity remediation/governance, and hybrid-cloud environments (Microsoft Azure, M365, ERP/dispatch systems).
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• People-First Leadership: A proven track record of growing junior and mid-level IT talent. We need a leader who communicates with empathy, collaborates across departments, and builds high-performing teams without micromanaging.
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• Business Acumen: Experience managing IT budgets, negotiating vendor/MSP contracts, and presenting executive-level metrics and ROI to leadership.
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• Education & Certifications: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Certifications such as ITIL v4, CompTIA Security+, PMP, or Microsoft/Azure certifications are a strong plus.
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