Loan Servicing Specialist

Loan Servicing Specialist

The Loan Servicing Specialist position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements.

Requirements:

The candidate must have a High School Diploma or equivalent, plus two years' experience in financial industry or a proven track record in customer service is required. Above average skill with computer, typing, 10-key and Microsoft applications is required. Familiarity with real estate secondary market and credit union software systems is a plus.

Must demonstrate a positive attitude, a professional image, be self-motivated and have the ability to manage multiple projects and tasks simultaneously with a high degree of urgency and accuracy. Must be able to build relationships with coworkers and provide outstanding member service, demonstrating excellent oral and written communication skills.

Essential Functions:

• Work as part of the Loan Servicing team to ensure each loan is professionally serviced and supported.
• Fulfill a vital role as part of the Loan Servicing team to ensure all servicing processes are completed in a professional, consistent and timely manner.
• Fund and book new loans as well as review new loan documents and new loan records for completeness, accuracy and compliance.
• File, scan and store documents under established procedures and process documentation to ensure security instruments are properly collected and processed with credit union's lien position recorded as expected.
• Process insurance claims for Hazard and Flood losses, comprehensive and collision losses, Disability, Debt Protection & Credit Life claims, PMI and Investor claims.
• Track insurance and property taxes, utilizing internal and vendor reports: Follow up for invoices and lapses in coverage or payment.
• Manage escrow accounts, paying insurance, property taxes and mortgage insurance premiums, force place insurance and lender pay property taxes when necessary.
• Perform private mortgage insurance activations and terminations. Process early termination requests from members within credit union, investor and private mortgage insurance (PMI) guidelines.
• Annual mortgage escrow analysis, process escrow shortage payments and generate replacement analysis statements.
• Prepare secondary market files for shipping to investors and process purchase advices when loans are sold.
• Perform daily processing and month-end reporting for credit union and investor; Cash remittances, investor reporting and reconciling, including early PMI terminations; Delinquency reporting for investor and PMI; Loss mitigation submissions and processing to investor and PMI.
• General loan servicing file maintenance. Set up, terminate and modify auto transfers, ACHs & EFTs; Process construction, escrow holdback and insurance draws; Process Skip A Pay Agreements and Sub Act Change in Term Agreements; Post payoffs, reversals and corrections; Purge documents that have exceeded retention requirements; Prepare files for post funding quality control reviews and audits; Process adverse files including prepare data for HMDA reporting; Process lien perfections and lien releases; Process service events.
• Represent the Credit Union with honesty, integrity and trust at all times.
• Adhere to established internal policies and procedures for compliance.
• Complete required compliance training in a timely manner and comply with all regulations within scope of the position.
• Adhere to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.

Base Expectations:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Confidentiality is of the utmost importance.
• Versatility and problem-solving skills are essential to this position.
• Demonstrate a good understanding of CU's loan policy and product knowledge.
• Demonstrate a good understanding of investor guidelines.
• Possess a detailed working knowledge of Microsoft Word and Excel Software applications that is adequate to perform the duties assigned.
• Must demonstrate a basic knowledge of accounting principles, and maintain a high degree of accuracy.
• Be a team player and serve as a role model for all credit union staff. Maintain a friendly, professional, positive attitude and provide prompt, efficient and confidential service.
• Ensure good working relationships with vendors and investors.
• Communicate effectively and professionally with members, coworkers and management, including verbal and written communication.
• Demonstrates ability to gather information, work independently and use exceptional judgment.
• Follows the Credit Union's Member Service Standards and Telephone Etiquette.
• Support management.
• Recommend/cross sell additional service opportunities.
• Ability to work independently, solve problems and make decisions within responsibility level.
• Maintain punctuality while adhering to the assigned work schedule.
• Attend all required meetings unless prior approval is granted.

Working Conditions:

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required

Company's website:

First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.