Bilingual Patient Support Specialist - Hybrid

Updated: June 23, 2026 Location: Wake Forest, NC, United States Job ID: 16552-OTHLOC-CA8wYfwW You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. Role Overview In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. Hybrid Work Arrangement Hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week. Key Responsibilities Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary Accurately document patient interactions and maintain detailed records within the contact center system Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations Qualifications High school diploma or equivalent required 1–3 years of experience in customer service, call center operations, or a related field Bilingual in Spanish and English (written and verbal) Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences Flexibility to work adjusted schedules or additional hours, as needed Preferred Experience Experience within the pharmaceutical, healthcare, or life sciences industry Benefits Competitive compensation package. Health benefits to include Medical, Dental and Vision. Company match 401k. Flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. EEO Statement Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [email protected] One of our staff members will work with you to provide alternate means to submit your application. #J-18808-Ljbffr Syneos Health