Host/Hostess - Curveball Kitchen

Host/Hostess Position at OKANA Resort and Indoor Waterpark

Welcome to OKANA Resort and Indoor Waterpark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Curveball Kitchen Restaurant team as a Host/ess!

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our vision for our team members:

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role:

The Host/Hostess is responsible for welcoming and seating guests in the restaurant. The role involves managing reservations, organizing seating arrangements, and ensuring a smooth patron flow during each meal period. This customer-facing position will be the first person that interacts with customers and must demonstrate a pleasant demeanor and expedite seating as quickly as possible. They must manage the dining area and work with the servers, food attendants and kitchen teams so that all patrons have a positive dining experience. When customers are leaving, the Host/Hostess will thank them, solicit feedback on their experience, and initiate service recovering for any outstanding service concerns.

What you will be doing:

• Greet and seat guests according to standards.
• Keep track of waiting list and open tables.
• Maintain work areas clean and organized.
• Report all unsafe conditions immediately.
• Assist Servers by setting and clearing tables, replenishing water and serving beverages.
• Answer the phones and take reservations.
• Clean and sanitize menus.
• Maintain cleanliness of host stand by wiping counters, organizing items.
• Open and close rooms as assigned.
• Receive and record reservations.
• Set up food server stations; change according to business flow.
• Calculating and issuing change for "to go" orders.
• Attend required meetings.
• Complete other duties as assigned by supervisor to include cross training.
• Organize "to go" orders by placing the order and delivering to guest.
• Place daily specials in menus; remove specials at assigned time.

What are we looking for?

What you bring to the role:

• High School diploma
• Previous customer facing experience in restaurant or retail operation.
• Good communication skills; Ability to speak, read, and write English.
• Computer proficiency to use the resort's point of sale and reservations system.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation: $12.00 - $14.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality