Sr Probes Service NPI Engineer

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

The regular hours for this position are day shift.

Job Description:

The Sr Probes Service NPI Engineer is responsible for ensuring service readiness, scalability, and lifecycle support for semiconductor test systems, including Automated Test Equipment (ATE), wafer probe systems, probe cards, and handlers. This role drives Design for Serviceability (DFS) supports high-mix/low-volume and high-volume manufacturing environments and ensures rapid ramp-to-volume with robust global service infrastructure.

Key Responsibilities:

New Product Introduction (NPI)

• Lead service readiness activities for new product introductions from concept through commercialization.

• Partner with product development teams to ensure design for serviceability (DFS), reliability, and supportability.

• Define service requirements, tools, test equipment, and spare parts strategies.

Service Strategy & Execution

• Develop service plans including repair strategies (field vs depot), service models, and support processes.

• Establish service KPIs, cost models, and lifecycle support strategies.

• Drive service cost reduction and efficiency improvements.

Training & Enablement

• Develop and deliver training programs for field service engineers and partners.

• Create training content including technical materials and hands-on modules.

Cross-Functional Collaboration

• Work closely with:

  • R&D / Engineering (design feedback)

  • Manufacturing (pilot builds, ramp support)

  • Supply Chain (spares planning)

  • Quality & Reliability teams (failure analysis)

Field Support & Continuous Improvement

• Support early field deployments and resolve escalations.

• Analyze field data to identify reliability issues and drive improvements.

• Lead root cause analysis and corrective action implementation.

Preferred Qualifications:

• Experience with probe card service models and lifecycle management.

• Knowledge of advanced nodes (e.g., <7nm) and related test challenges.

• Lean / Six Sigma certification.

• Experience with digital service tools (remote monitoring, predictive maintenance).

Success Metrics:

• Service readiness at product release (NPI milestones met).

• Tool uptime and Mean Time Between Failures (MTBF).

• Mean Time to Repair (MTTR) reduction.

• Probe card and consumables lifecycle optimization.

• Field issue resolution cycle time.

• Customer satisfaction (fab performance and yield impact).

Skills:

Cross-Functional Leadership, Data Analysis Tools, Data-Driven Decision Making, Face-to-Face Customer Interaction, Failure Analysis, MATLAB, Probe Cards, Problem Solving, Python (Programming Language), Reliability Testing, Semiconductors, Wafer Fabrication, Wafer Probing, Wafer Sort, Yield Improvement

Education & Experience:

Minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience| Required

Pay Range:

$163,400.00 - $214,410.00

Pay Range Explained:

This role in Livermore, California pays between $163,400.00 and $214,410.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.