Manager Customer Service

Manager Customer Service Lead customer service, administrative, operations, and logistics staff to support branch goals and deliver excellent service. Responsibilities Assist the Branch Manager in managing resources within the branch Supervise and mentor customer service, administrative, warehouse, and transportation functions Staff all service and administrative functions and monitor performance of related employees Implement customer-facing service solutions and e-commerce solutions Set branch schedules, establish procedures, and resolve service failures Collaborate with Branch Manager in managing profitability, expenses, and assets Qualifications SAP and Microsoft Office experience Supervisory and leadership skills; ability to motivate and support a team Problem-solving and conflict resolution skills 10+ years experience required 2-year degree preferred Pay Details: The expected salary for this position is $85,000 - $100,000 annually, depending on experience. This position is also bonus eligible based on specific and relevant business metrics. Benefits Medical Insurance and Prescription Drug Dental Insurance Vision Plan Life Insurance Flexible Spending Accounts Disability Benefits Profit Sharing Plan 401(k) Savings Plan Paid Vacation, Sick Days and Holidays Employee Recognition Program Equal Opportunity Employer / Vet / Disabled #J-18808-Ljbffr Graybar Electric