Patient Access & Scheduling Associate

Patient Access Associate

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.

The Patient Access Associate greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Tasks include the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.

Essential duties include: greeting patients, adjusting the sequence of registration/transportation based upon departmental guidelines, providing wheelchair assistance, validating medical necessity, obtaining signed physician orders, preparing identification bracelets, performing pre-registration functions, providing information, directions and assistance to patients, family members and visitors, preparing special reports, receiving cross training as necessary, maintaining knowledge of applicable laws and regulations, and other duties as needed and assigned by the manager.

Qualifications include: high school diploma or equivalent, past work experience in a physician office, hospital or clinic environment, excellent verbal and written communication skills, accuracy, attentiveness to detail and time management skills, knowledge of insurance documentation requirements, patient accounting system, and HIPAA confidentiality regulations, ability to work in an environment of changing priorities, excellent problem solving skills, and ability to comprehend and retain information that can be applied to work procedures.

Patient centered care and behavioral expectations include living the Genesis Mission, vision and values, performing work in a quality focused manner, treating patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect, results oriented and focused on achievement of objectives, acknowledging and responding to the diversity of people and the situation, encouraging peers to be owners of change, anticipating and exceeding customer needs and expectations, possessing the ability to engage others with patience and understanding, acting in a manner that creates positive first and lasting impressions, demonstrating the ability to own issues until they are resolved, introducing self and role, communicating effectively, asking for and anticipating needs and concerns of others, maintaining a positive work environment for staff and a healing environment for patients, maintaining the dignity and privacy of each person, responding to requests in an appropriate and timely manner, and exiting patient/customer encounters courteously.

Promotes patient and employee safety by demonstrating safe Patient Handling, safe Materials Handling, appropriate knowledge of Infectious Disease precautions and use of proper protective equipment, Slips/Trips and Falls Awareness, and contributing to maintaining a safe, clean and quiet environment.

Working conditions/physical requirements include working in an office environment, ability to comprehend and retain information that can be applied to work procedures, ability to travel to other floors and to centralized files, ability to lift or move up to 50 pounds, vision abilities required, and willingness to work all shifts, extra hours, holidays and emergency shifts as required.