Client Success Manager

Client Success Manager

Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.

While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond.

We're seeking a highly motivated and client-focused Client Success Manager to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:

• Exceptional client satisfaction,
• Commercial performance.
• Alignment between Fetcherr's product suite and each client's business objectives.

Key Responsibilities:

• Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr's capabilities.
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
• Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
• Represent the client's voice internally to influence product development and service enhancements.
• Willingness to travel for client meetings, QBRs, or industry events.

Requirements:

• 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
• Analytical thinker with the ability to derive insights from data and drive strategic conversations.
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Bachelor's degree in Business, Economics, Aviation Management, or a related field. A Master's degree is a plus.
• Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries advantage
• Experience working with enterprise clients advantage

What Fetcherr Offers:

• Competitive salary and performance-based incentives.
• A comprehensive benefits package, including professional development opportunities.
• The opportunity to work with cutting-edge AI technology across multiple industries.
• Flexible work options, including remote opportunities.
• A collaborative and inclusive workplace culture.

Join Fetcherr and help shape the future of airline revenue management through innovation and partnership.

This role is based in Louisville, KY, with remote flexibility, and will work closely with global clients and internal teams.