Customer Service Tech - Northwest VA

Customer Service Technician

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home. Essential duties and responsibilities include the following. Other duties may be assigned.

Evaluates homeowner repair issues to determine if they are warrantable items

Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

Schedules and manages subcontractors to make designated warranty repairs

Ensures all repairs are completed within compliance standards

Certifies warranty work is completed within contractor obligations

Develops and maintains good rapport with subcontractors and homeowners

Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Processes charge-back documentation and invoices

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Ability to travel overnight

Education and/or Experience

High school diploma or general education degree (GED)

Three or more years related experience, including carpentry work, drywall, texture repair and painting

Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime

Excel in effective and positive communications

Work effectively in high pressure situations

Ability to work independently and be productive without supervision

Ability to provide a systematic approach in carrying out assignments

Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

Proficiency with MS Office and email

Ability to lift and/or move up to 50 pounds

Preferred Qualifications

Prior customer service experience a plus

Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits Salary Range for this position is $60,000-$70,000 with additional bonus potential Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo