Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support accounts receivable efforts for a manufacturing organization in Victor, New York. This Contract position focuses on maintaining healthy cash flow by managing customer accounts, resolving payment issues, and coordinating collection activities across commercial and consumer portfolios. The ideal candidate brings strong judgment, professionalism, and the ability to communicate effectively with customers while balancing service and risk management.

Responsibilities:
• Manage outreach to customers with past-due balances and drive timely payment resolution across assigned accounts.
• Review account status, payment trends, and aging details to determine appropriate collection actions and follow-up schedules.
• Work with internal teams to investigate billing questions, reconcile discrepancies, and remove obstacles delaying payment.
• Maintain accurate records of account activity, customer communications, commitments, and collection outcomes.
• Support both commercial and consumer collections by applying established credit and collection procedures consistently.
• Monitor delinquent accounts and escalate higher-risk situations when additional review or intervention is needed.
• Prepare summaries and account updates for leadership, highlighting trends, issues, and recovery progress.
• Contribute to process-related activities tied to collection operations and billing workflows as needed.• Experience handling collections in commercial, consumer, or mixed account environments.
• Working knowledge of credit and collections practices, including account aging review and payment follow-up.
• Ability to discuss outstanding balances effectively and negotiate practical payment resolutions.
• Familiarity with billing-related collection processes and resolving invoice or account discrepancies.
• Strong attention to detail with the ability to document activity accurately and manage multiple accounts efficiently.
• Effective written and verbal communication skills with a customer-focused, detail-oriented approach.
• Proficiency with standard business systems and spreadsheets used to track account and collection activity.