Customer Care Specialist

Job Summary As a Customer Care Specialist, you will be an important part of a team who are really the face of OneMain Financial! You will often be the first person the public has contact with when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues. Location: Onsite in West Valley City, UT Pay: hourly + bonus Schedule: Monday through Friday 8:00am-5:00pm with a rotating Saturday once every 6-8 weeks. Job Duties Answer incoming calls and answer questions or provide information on accounts. Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution. Resolve insurance issues and credit reporting problems with customers. Process extensions and due day change requests. Other duties as assigned by the Customer Relations Team Lead. Required Experience/Education High School Diploma or GED required. Benefits Full‑ and part‑time employees receive a comprehensive benefits package: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances. Up to 4% matching 401(k). Employee Stock Purchase Plan (10% share discount). Tuition reimbursement. Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date). Paid sick leave as determined by state or local ordinance, prorated based on start date. Paid holidays (7 days per year, based on start date). Who We Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. #J-18808-Ljbffr