Behavioral Health Technician

Job Description

Job Description

The Willows at Red Oak Recovery in Fletcher, NC, offers a women's-only treatment experience designed to heal the whole person…mind, body, and spirit. Surrounded by the serene Blue Ridge Mountains, our trauma-informed program helps women address substance use and emotional pain through individualized therapy, holistic wellness, and evidence-based care. We empower women to rebuild their lives with strength, connection, and lasting purpose.

We are seeking a Behavioral Health Technician to add to our dynamic team! The Behavioral Health Technician plays a critical role in supporting the mental health and well-being of patients within a specialized healthcare setting. This position involves direct patient care, assisting with clinical assessments, and implementing individualized treatment plans under the supervision of licensed professionals. The technician is responsible for managing crisis situations effectively, ensuring patient safety, and facilitating therapeutic interventions tailored to individuals with serious emotional disturbances (SED). 

Responsibilities

• Provide direct care and support to patients with mental health needs, including those with serious emotional disturbances (SED)
• Assist in conducting clinical assessments and participate in the development and implementation of individualized treatment and discharge plans
• Manage crisis situations through timely intervention and de-escalation techniques to ensure patient and staff safety
• Maintain accurate and up-to-date clinical documentation in compliance with regulatory and organizational standards
• Collaborate with multidisciplinary teams to monitor patient progress and adjust care plans as necessary

Minimum Qualifications

• High school diploma or equivalent required; Associate degree or higher in a related field preferred
• Certification or training in behavioral health, crisis intervention, or related area
• Experience working with individuals experiencing mental health challenges, preferably in a clinical or residential setting
• Ability to maintain detailed clinical documentation and follow established protocols
• Strong communication and interpersonal skills to effectively interact with patients and healthcare team members

Preferred Qualifications

• Previous experience specifically with serious emotional disturbances (SED) populations
• Formal training or certification in crisis management and clinical assessments
• Familiarity with electronic health record (EHR) systems and healthcare documentation software
• Additional education or certification in mental health or behavioral health fields
• Experience working in women’s health or specialized behavioral health facilities

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.