Sr. Business Analyst

Role: Senior Business Analyst
Duration: 6 month with extension
Location: Chicago, IL or Houston, TX
Interview: Video


Job Description Details
Top 5 Skill sets
1. Experience in Agile methodology, including writing of user stories and acceptance criteria
2. Experience using Microsoft Office tools, including Word, Excel, and PowerPoint as well as proficiency in Azure DevOps (ADO)
3. Effective written and verbal communication, with the presence to lead meetings with key stakeholders.
4. Exhibit creativity, innovation, and the ability to multi-task, as this person will work on multiple projects.
5. Reliable, punctual, and self-motivated


We need a talented Senior Business Analyst to fill a critical opening in our PSS (Passenger Service System) SHARES team. We are working to completely transform and modernize our PSS over the next several years, which will result in an industry leading platform. This a once in a career opportunity to rethink and shape our core PSS for years to come. Join us on a team that will work with a broad scope of dedicated individuals and influence decisions about the PSS of the future.


Responsibilities include but are not limited to the following
• Establish and maintain strong relationships with key business and technology partners
• Lead meetings with business and technology partners to gather and document needs and requirements
• Work collaboratively with product owners, business partners, end users, architects, developers, eQE, scrum masters, and other analysts
• Function as a project leader
• Work on complex projects that require subject matter expertise
• Work/consult across multiple projects
• Provide direction, tools, and process support to less senior employees
• Work independently
• Analyze business processes and requirements
• Plan and design solutions
• Create complex workflow models and process maps independently from defined specs
• Prepare project documentation
• Analyze efficiencies and effectiveness of current solutions
• Identify problems/issues and find solutions
• Self-motivated - if you don't know the answer, you'll reach out and find somebody who does
• Poised and confident presenting skills to various levels of leadership
• Thrive in a hybrid waterfall-agile software delivery environment
• Break epics down into user stories and define acceptance criteria for each user story
• Provide Agile team with context needed to understand broad scope of projects
• Multitask and concurrently work on more than one project


Required Qualifications
• Bachelor's Degree in Information Technology, Business Administration, Aviation, or related field or equivalent experience
• 5 or more years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
• In-depth knowledge/expertise of airline PSS systems, functionality, and industry standards
• Working experience in airport or airline operations
• Experience in Agile methodology, including writing of user stories and acceptance criteria
• Experience using Microsoft Office tools, including Word, Excel, and PowerPoint
• Proficiency in Azure DevOps (ADO)
• Effective written and verbal communication
• Exhibit creativity and innovation
• Reliable, punctual attendance is an essential function of the position