HR Assistant & Receptionist

Job Description

Job Description

HR Assistant / Dousman Campus Receptionist

Dousman Campus | Full-Time | 

Be the person who helps people feel like they belong from the moment they walk through the door.

Lad Lake is looking for an organized, welcoming, and highly dependable HR Assistant / Dousman Campus Receptionist to join our Human Resources team.

This is a unique role for someone who enjoys both people and details .

You will be the welcoming face of our Dousman campus—greeting candidates, employees, families, visitors, vendors, and community partners—and an important member of our HR team, helping keep the systems, records, and processes behind our employee experience running smoothly.

Some moments you'll be helping a nervous candidate find their interview. Others you'll be updating an employee record, coordinating new-hire paperwork, scheduling a training, answering an employee's question, or making sure our files are ready for an audit.

If you like being the person who knows what needs to happen, keeps things organized, and helps people get where they need to go , you may love this role.

What You'll Help Make HappenCreate a great first impression.

You'll be a primary point of contact for our Dousman campus. You'll welcome visitors, answer and route calls, help people navigate our multi-building campus, receive deliveries, and make sure people get connected to the right place.

We want everyone who interacts with you to experience Lad Lake as professional, welcoming, responsive, and organized.

Keep HR running smoothly.

You'll help maintain personnel files, update employee information in our HR system, prepare documents, process routine employee changes, and make sure important HR details don't fall through the cracks.

Accuracy, confidentiality, and follow-through matter.

Help candidates become employees.

You'll support our recruiting and onboarding process by scheduling interviews, communicating with candidates, coordinating background checks and pre-employment requirements, preparing new-hire materials, and supporting onboarding logistics.

You'll often be one of the first people a future employee meets at Lad Lake—and you'll help make that experience a good one.

Help us stay organized, compliant, and ready.

You'll maintain training records, assist with training logistics and reminders, organize required documentation, and help HR prepare for licensing, accreditation, regulatory, and other audits.

Make HR easier to navigate.

Employees will come to you with questions. Sometimes you'll know the answer; other times you'll connect them with the right member of our HR team.

Either way, they'll know someone is helping them.

You'll Be Great in This Role If You...

• Genuinely enjoy helping people.

• Are warm and approachable while still being professional.

• Notice details other people miss.

• Follow through without needing repeated reminders.

• Can manage a ringing phone, a visitor at the desk, and an HR deadline without losing your cool.

• Understand that confidential information stays confidential.

• Like creating order and improving how things work.

• Are comfortable learning new systems and technology.

• Can figure out what you can handle yourself and when something needs to be escalated.

• Want to be part of an HR team that is building something—not simply maintaining paperwork.

THRIVE at Lad Lake

How we do the work matters just as much as what we accomplish.

Our THRIVE behaviors guide how we work with one another and the youth and families we serve:

Trust Through Transparency — Communicate clearly and honestly.

Hold with Heart and Backbone — Lead with compassion while maintaining expectations.

Regulate and Respond — Stay grounded and thoughtful, especially when things get difficult.

Invite Input and Grow — Be curious, seek feedback, and keep learning.

Value Connection & Collaboration — Build relationships and work together.

Execute & Deliver Results — Follow through and get the important things done.

In this position, you'll have an opportunity to demonstrate all six every day.

What We're Looking For

• Associate degree in Human Resources, Business Administration, Office Administration, or a related field preferred; equivalent experience considered.

• 2+ years of administrative, HR, reception, office coordination, or related experience preferred.

• Strong organization and attention to detail.

• Excellent communication and customer-service skills.

• Ability to manage multiple priorities and frequent interruptions.

• Good judgment and the ability to handle sensitive information appropriately.

• Microsoft Office proficiency.

• HRIS experience preferred; ADP Workforce Now experience is a plus.

• A willingness to learn and grow within Human Resources.

Why Lad Lake?

Lad Lake serves youth and families facing some of life's most difficult challenges. The work happening across our organization matters—and the people doing that work deserve a strong HR team behind them.

We're building an HR function focused on a simple workforce promise:

The right people. In the right seats. With the right skills. At the right time.

This position is an important part of making that happen.

If you're someone who loves helping people, takes pride in getting the details right, and wants to grow your HR experience while making a difference, we'd love to hear from you.