Counter Salesperson

Job Description

Job Description

Are you driven to provide exceptional service to customers? If you enjoy being the face of the branch, building relationships, and being part of a company that values growth and development, this could be the perfect opportunity for you. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on.

Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

What We Offer:

• Competitive compensation & benefits package, including quarterly bonuses!
• 401(k) w/ company match
• Medical, Dental, & Vision Insurance
• Company provided & Voluntary Life Insurance
• Short Term and Long-Term Disability
• NO Sundays
• & MORE!

Counter Salesperson Responsibilities: Deliver an excellent customer experience by understanding and meeting customer needs.

• Assist customers by answering questions, processing sales orders, expediting backorders, and coordinating special or nonstock purchases/transfers.
• Maintain thorough knowledge of warehouse layout, bin systems, and product types.
• Pick and assemble customer orders within one hour of printing; handle all materials with care to prevent errors or damage.
• Verify accuracy of orders to prevent shipping or inventory errors; clearly mark all pick-up orders with customer name and carton count.
• Stage completed orders in designated bin locations and complete all required order/credit documentation.
• Operate material handling equipment safely and in compliance with regulations.
• Support warehouse and sales counter operations through stocking, cleaning, and maintaining displays.
• Build and maintain positive relationships with customers; assist with product promotions and displays.
• Provide backup support to warehouse and other team members as needed.
• Maintain regular, reliable attendance and follow all safety procedures.

Knowledge, Skills, and Abilities

• Maintain a professional image as a company representative.
• Strong communication, interpersonal, customer service, negotiation, and sales skills.
• Excellent judgment, attention to detail, and ability to manage multiple priorities in changing environments.
• Understanding of basic financial concepts, including margins, profit, and discounts.
• Ability to read and interpret simple instructions, correspondence, and memos.
• Basic math skills (addition, subtraction, multiplication, division) with or without a calculator.
• Proficient with standard office equipment and computer systems; working knowledge of Eclipse preferred.
• Knowledge of Plumbing/Waterworks products and their applications.

Education and/or Experience:

• High School Diploma or equivalent experience.

Certifications and/or Licenses:

• Ability to pass operator exam and drive powered industrial equipment.
• Valid driver’s license and acceptable driving record may be required to drive for business.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Frequently required to talk and hear; walk and stand; handle, grasp, reach, and use fingers.
• Regularly required to sit; climb, bend, and stoop; push, pull, and carry; and lift up to 50 lbs.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
• Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
• Pass substance abuse screening.

We are an Equal Employment Opportunity Employer.