Associate Restaurant Manager

Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM.The ARM directly performs hands‑on operational duties and on an on‑going basis trains employees, responds to customer service needs and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is considered promotable to RGM within a year and a half of assuming the ARM position and has demonstrated the leadership skills necessary to become an RGM with continued training and coaching.ARM’s that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination. Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensures that food safety standards are met. Financial Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and is the principal interface with all vendors. Operations Ensures that facilities and equipment are maintained to company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant‑level HR activity including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, and employee relations up to and including termination. Provides hands‑on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher‑level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all company, state, and federal workplace regulations. Success Measures Achievement of restaurant annual operating plan. Margin improvement over previous year sales growth. Weekly/period restaurant performance in sales, labor, and COGS. PRC results and DISSAT scores. Learning Zone certification levels, crew turnover and staffing levels. Benefits Accrue PTO every pay period, enrolled in STD/LTD, entitled to enroll in medical, dental, life, 401k. Annual bonus potential $7,280 to $9,500. Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service: Is fully aware of customer needs and ensures they receive quality products and service, possesses extremely high standards of product quality and speed, maintains cleanliness, presents a positive image, interacts with customers in a proactive manner, consistently seeks to improve the customer experience, uses customer feedback tools in decision making. Team Leadership: Supervises others, delegates tasks, remains in control in difficult situations, provides clear direction and authority, leads by example, communicates goals and motivating vision, links individual performance to restaurant goals, demonstrates principled leadership, coaches staff, rewards achievements. Business Savvy: Identifies problems quickly, develops and implements solutions, manages restaurant flow, focuses team on critical business issues, uses business tools, accurately analyzes financial data, follows up to ensure implementation, understands key business drivers. Team Development: Identifies staff development needs, ensures time for development, transfers knowledge, provides resources and feedback. Restaurant Operations: Technically proficient in all aspects of food preparation, production and delivery, detailed knowledge of food safety procedures, familiar with basic equipment troubleshooting. Educational Attainment/Experience Requirements High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrated ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job.The Company reserves the right to revise the job description and require that other tasks be performed when circumstances of the job change. #J-18808-Ljbffr Taco Bell