Operations Manager Commerical Janitorial

City Wide Jani Inc. is hiring an experienced Operations Manager to help lead stabilize and strengthen our commercial janitorial operations.

This is a hands-on field leadership role. We need someone who understands people customers quality safety follow-up and accountability. This is not a desk-only administrative position.

The Operations Manager will oversee supervisors leads and cleaning technicians across multiple customer locations. This person must be able to manage staffing issues customer concerns inspections quality control scheduling safety expectations and day-to-day field execution.

Key Responsibilities

• Oversee daily janitorial operations across customer locations
• Manage supervisors leads and cleaning technicians
• Address call-offs staffing gaps attendance issues and service concerns
• Conduct site inspections and ensure quality standards are met
• Respond to customer complaints with urgency professionalism and follow-through
• Support new customer start-ups site readiness staffing plans supplies equipment and scope verification
• Help strengthen safety practices hazard awareness and Job Safety Analysis/JSA documentation
• Track key operational metrics and manage by the numbers
• Review reports identify trends and use data to improve operations
• Coach train and develop supervisors leads and staff
• Build a ready to help can-do service culture
• Protect customer relationships through communication accountability and consistent service

Minimum Qualifications

• 35 years of operations leadership experience in commercial janitorial facility services EVS property management building services or field service operations
• Experience managing hourly field employees across multiple sites
• Experience with scheduling staffing inspections customer complaints and employee accountability
• Strong follow-up documentation communication and problem-solving skills
• Valid drivers license and reliable transportation
• Comfortable traveling to customer sites throughout Chicago and surrounding suburbs
• Comfortable handling occasional early morning evening or urgent operational issues

Strongly Preferred

• Experience with safety documentation JSA risk assessments or safety audits
• Experience launching new customer accounts or service start-ups
• Experience tracking KPIs labor hours attendance complaints inspection scores response times and customer retention
• Experience developing supervisors leads and front-line staff
• Familiarity with tools such as Asana Clean Smarts ADP Outlook Teams or similar systems

Compensation and Benefits

Salary is $70000 annually .

City Wide Jani does not currently offer company-sponsored health benefits for this role. We want to be transparent upfront. What we do offer is a stable leadership opportunity direct access to ownership real authority to improve operations and the opportunity to help build a stronger operations department.

Bonus opportunities may be discussed after the first 90180 days based on measurable results including staffing stability customer retention inspection scores customer complaints response time safety follow-through and operational improvements.

About City Wide Jani

City Wide Jani Inc. is a commercial janitorial company serving Chicago and surrounding suburbs. We are not a franchise. We provide professional cleaning services for commercial multifamily nonprofit institutional and specialty service customers.

Our culture is built on professionalism accountability safety customer service and a ready to help can-do mindset.

To Apply

Please submit your resume and a brief summary of your operations leadership experience including the size of the teams and number of locations you have managed.

Required Experience:

Manager