Senior Customer Success Manager

What You’ll Do Build and manage strategic customer relationships. Drive adoption, upsell, and expansion opportunities. Act as the customer’s advocate across Product, Sales & Marketing. Anticipate risks and resolve issues proactively. Travel to our customers' office or conferences when needed – we are looking for someone who lives in US. What You Bring 5+ years in Customer Success or Account Management. Proven record in retention, renewals, and growth. Passion for high-growth SaaS and customer experience. Strong execution mindset and collaborative spirit. Qualifications Bachelor’s degree in Business or a related field. Master’s Degree preferred. Why Join Intentwise? At Intentwise, we help brands and agencies make sense of the fast-changing world of retail media. From Amazon to Walmart and beyond, we turn complex data into clear insights and actions. Join our fast‑growing, innovation‑driven team at the forefront of e-commerce analytics, working with leading global brands and agencies to push the limits of what’s possible with data and AI. You’ll get: The opportunity to work with cutting‑edge data platforms and AI tools. A collaborative, learning‑oriented environment. The chance to shape analytics strategy for some of the biggest names in retail media. Required Skills Customer‑Centric Approach Collaboration Communication Teamwork Entrepreneurial Mindset Customer First #J-18808-Ljbffr