Jobs Plus Program Career Coach

Job Description

Job Description:\n\n \n \n Position Summary\n The Jobs Plus Career Coach reports to the Jobs Plus Program Manager and provides direct case management services to public housing residents served by the HUD Jobs Plus Program. The position conducts outreach, intake, needs assessments, service planning, referrals, follow-up, documentation, and participant progress tracking. The Career Coach connects residents to employment, training, education, financial empowerment, supportive services, and applicable Jobs Plus financial rent incentives. The position also maintains accurate case files and program data, supports required reporting, and promotes resident engagement, work readiness, earned income growth, and economic self-sufficiency in accordance with HUD Jobs Plus requirements, civil rights and fair housing laws, Section 3, confidentiality standards, Agency policies, and other governing requirements.\n Responsibilities\n The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.\n \n \n Case Management and Resident Services:\n \n \n \n \n Provide direct case management services to eligible residents, including outreach, intake, assessment, enrollment support, service coordination, referrals, follow-up, and progress monitoring.\n Assess residents' social, economic, educational, employment, financial, and supportive service needs and identify barriers to employment and self-sufficiency.\n Develop, maintain, and update individualized case plans that identify resident goals, barriers, action steps, referrals, milestones, and completion points toward education, employment, and self-sufficiency.\n Provide advocacy, guidance, and encouragement to help participants address self-development, education, employability, career planning, and supportive service needs.\n Maintain regular contact with participants through meetings, home visits, community outreach, telephone calls, texts, email, and other appropriate communication methods.\n Maintain accurate, complete, timely, and confidential case files, participant records, service plans, referrals, case notes, outcomes, correspondence, and supporting documentation.\n Document services and outcomes in required program databases and participant tracking systems to support HUD reporting, grant monitoring, program evaluation, and management review.\n Attend staff meetings, trainings, and quality assurance discussions to stay informed of program services, Jobs Plus requirements, education and employment resources, financial literacy services, and supportive service options.\n \n \n \n \n Program Compliance, Documentation, and Reporting\n \n \n \n \n Follow HUD Jobs Plus operating guidelines, grant requirements, Agency policies, and applicable federal, state, and local requirements.\n Collect, enter, review, and maintain participant data related to eligibility, assessments, case plans, services, referrals, follow-up, employment status, education, training, financial empowerment, supportive services, and outcomes.\n Prepare case notes, weekly activity updates, reports, outreach logs, referral tracking, participant summaries, and documentation needed for management review, HUD reporting, audits, monitoring, and program evaluation.\n Assist in maintaining compliance with applicable HUD requirements, Section 3 economic opportunity requirements, fair housing and civil rights laws, nondiscrimination obligations, privacy requirements, and other federal, state, local, and Agency requirements.\n Identify compliance, documentation, participation, or service-delivery concerns and promptly notify the Jobs Plus Program Manager when corrective action or additional follow-up is needed.\n Assist with documentation related to Jobs Plus financial rent incentives by helping residents understand program requirements, gathering necessary participant information, and coordinating with appropriate Housing, Finance, and program staff.\n \n \n \n \n Employment and Workforce Development Services\n \n \n \n \n Coordinate employment-related services that support job readiness, career planning, job placement, job retention, training, education, and increased earnings for public housing residents.\n Maintain a current network of employers, workforce agencies, educational institutions, training providers, financial literacy resources, social service providers, and community organizations available to support resident needs.\n Provide or coordinate job readiness training, career counseling, resume assistance, interview preparation, job placement assistance, skills training referrals, and apprenticeship or internship referrals.\n Monitor participant progress toward employment, education, training, job retention, financial empowerment, and self-sufficiency goals.\n Track referrals to partner organizations, follow up on results, and document whether services helped residents achieve identified goals.\n Assist with workshops, seminars, service fairs, job fairs, hiring events, training programs, and other activities that connect residents to employment, education, health, social service, and community resources.\n \n \n \n \n Financial Incentives Administration\n \n \n \n \n Explain the Jobs Plus financial rent incentive component to residents, including applicable Jobs Plus Earned Income Disregard or HUD-approved rent incentive procedures, and refer questions requiring rent calculation or eligibility determinations to appropriate Housing or program staff.\n Ensure eligible residents understand available incentives and benefits.\n Coordinate with Housing, Finance, and program staff to support accurate resident communication, documentation, referrals, and follow-up related to financial rent incentives, without making final rent or subsidy determinations unless authorized by Agency policy.\n Track utilization and effectiveness of financial incentive strategies.\n \n \n \n \n \n Community Support for Work\n \n \n \n \n Maintain a consistent presence in Jobs Plus communities and promote a culture of work, resident engagement, self-sufficiency, and continued participation.\n Conduct and support resident outreach through door-to-door engagement, community meetings, telephone calls, texts, email, flyers, special events, workshops, educational events, and other outreach initiatives.\n Encourage resident leadership and participation in program activities.\n Coordinate supportive services and community resources to address barriers to employment, education, training, financial stability, and self-sufficiency.\n Participate in evening or occasional weekend community events, when necessary, to support resident engagement, program access, partner activities, and community outreach.\n \n \n \n \n Partnership Development and Community Relations\n \n \n \n \n Build and maintain working relationships with employers, workforce agencies, educational institutions, social service providers, community partners, and resident leaders.\n Represent the Jobs Plus Program at assigned meetings, community events, partner activities, service fairs, and resident engagement events.\n Promote Jobs Plus services through outreach, marketing, and resident engagement activities.\n \n \n \n \n Data Collection and Evaluation\n \n \n \n \n Collect, review, analyze, and report program performance data for participant services, referrals, outcomes, and progress toward Jobs Plus goals.\n Track participant eligibility, enrollment, engagement, services, referrals, follow-up, employment outcomes, earnings increases, financial incentive utilization, and other required performance indicators.\n Prepare timely reports, participant summaries, data updates, documentation packages, and performance information for review by the Jobs Plus Program Manager and required reporting bodies.\n Assist in program evaluations and continuous improvement initiatives.\n Ensure the confidentiality, security, and proper handling of participant records and personally identifiable information (PII) in accordance with HUD requirements, applicable privacy laws, and Agency policies.\n \n \n Education and Experience\n Associate's or bachelor's degree from an accredited college or university in Social Work, Human Services, Psychology, Sociology, Counseling, Public Administration, Community Development, Workforce Development, or a closely related field and two (2) years of experience in case management, resident services, workforce development, human services, community engagement, public housing, nonprofit programs, or grant-funded programs. Experience working directly with residents, low-income families, employment programs, public housing programs, or HUD-funded initiatives is preferred. An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.\n Preferred Qualifications:\n \n \n Experience providing direct case management, resident outreach, service coordination, employment support, documentation, and follow-up in public housing, workforce development, human services, or grant-funded programs.\n \n \n \n Knowledge, Skills, Abilities, and Core Competencies\n Thorough knowledge of pertinent HUD regulations governing self-sufficiency and thorough knowledge of Agency policies and procedures relevant to full tenant participation.\n \n \n Knowledge of HUD Section 3 requirements and strategies for promoting economic opportunities for low-income persons and eligible public housing residents.\n Knowledge of HUD programs, regulations, and compliance requirements. \n Knowledge of workforce development and employment service programs. \n Knowledge of grant administration, monitoring, and reporting requirements.\n Knowledge of confidentiality requirements, records management practices, and safeguarding personally identifiable information (PII).\n Ability to develop and manage strategic partnerships. \n Ability to analyze data and prepare comprehensive reports. \n Strong project management and organizational skills. \n Strong interpersonal, communication, and presentation skills. \n Ability to work effectively with diverse populations. \n Proficiency with Microsoft Office Suite and database management systems.\n Ability to maintain accurate case files, enter participant data into required tracking systems, and prepare clear case notes, reports, and documentation.\n Ability to prepare clear and concise narrative and statistical reports.\n Ability to deal effectively with sensitive and confidential information.\n Demonstrated ability to maintain community presence, resident engagement, administrative excellence, financial accountability, data accuracy, teamwork, communication, organization, initiative, follow-through, customer service, and results-oriented performance.\n \n \n Supervision Controls\n The employee receives supervision from the Jobs Plus Program Manager. The employee exercises sound judgment in providing case management services, prioritizing participant needs, coordinating referrals, documenting services, following up on participant progress, and recommending service strategies within established policies, grant requirements, and program procedures. Unusual, sensitive, high-risk, or policy-related matters are referred to the Program Manager. Work is reviewed through case files, reports, participant outcomes, compliance documentation, meetings, and achievement of assigned program goals.\n The employee does not supervise staff or exercise final authority over personnel actions. The employee may coordinate participant services with program staff, contractors, consultants, volunteers, resident leaders, and partner organizations as needed to support resident success and program compliance.\n Guidelines\n The employee follows regulations and guidelines issued by HUD, established Agency policies and procedures, and traditional practices. Frequently the employee acts independently in making decisions about the best course of action. For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make a decision based on the circumstances, or seek guidance from the supervisor. When new guidelines are required, the employee develops them in consultation with the supervisor.\n Complexity\n The employee performs a variety of case management, outreach, documentation, and service coordination tasks. Work requires assessing resident needs, identifying barriers to employment and self-sufficiency, coordinating referrals, following up on participant progress, and maintaining accurate documentation. Complex situations may arise when residents experience multiple barriers such as limited work history, transportation challenges, educational needs, childcare needs, financial instability, or other socioeconomic factors. The employee must exercise sound judgment, professionalism, confidentiality, and sensitivity when coordinating services and referring unusual or high-risk matters to the Jobs Plus Program Manager.\n Scope and Effect\n The employee's work directly affects resident participation, access to employment-related services, service coordination, documentation quality, participant outcomes, and the Agency's ability to meet HUD Jobs Plus program goals. Effective case management supports residents in addressing barriers, increasing employment readiness, improving earned income potential, and progressing toward economic self-sufficiency.\n Personal Contacts\n The employee's contacts include residents, participant households, Resident Services staff, Jobs Plus staff, Housing staff, Finance staff, tenant councils, employers, workforce partners, educational institutions, training providers, supportive service providers, community organizations, and other Agency personnel. The purpose of these contacts is to provide case management, coordinate referrals, support employment and self-sufficiency goals, encourage resident engagement, document outcomes, and help connect residents to available Jobs Plus resources.