Patient Care Coordinator

Patient Care Coordinator – Home Care & Healthcare Operations | Caremed Inc.

Job Title: Patient Care Coordinator / Home Health Scheduler / Care Coordinator

Job Type: Full-Time

Compensation & Pay: Competitive Hourly Rate, Weekly Pay, Direct Deposit

Location: Jetersville, VA (Serving Central Virginia & Greater Richmond Area)

Industry: Healthcare / Home Health Care / Medical Operations

Position Overview

Caremed Inc. is seeking an experienced Patient Care Coordinator (Home Care Scheduler) to join our home health operations team. This critical role is responsible for end-to-end patient care coordination, caregiver scheduling, Electronic Visit Verification (EVV) compliance, and daily client service delivery.

If you have a background in healthcare administration, home care dispatching, medical scheduling, or Medicaid service coordination, this dynamic role offers steady work, supportive leadership, and growth opportunities.

Core Responsibilities & Essential Duties

• Caregiver & Patient Scheduling: Oversee daily roster management, matching home health aides and caregivers with client care plans across Central Virginia.

• Shift & Coverage Management: Manage open shifts, call-outs, schedule changes, urgent cancellations, and immediate reassignments to ensure uninterrupted patient care.

• Electronic Visit Verification (EVV): Perform real-time EVV tracking, visit verification, attendance reconciliation, and resolve EVV exceptions for billing compliance.

• On-Call Support: Participate in a rotating on-call schedule for weekend and after-hours emergency dispatching and care coordination.

• Interdisciplinary Communication: Serve as the primary liaison between patients, family members, field caregivers, RN Supervisors, and administrative management.

• Documentation & Compliance: Maintain precise, HIPAA-compliant patient files, authorization records, and visit logs within care management software platforms.

Preferred Qualifications & Core Competencies

• Education: High School Diploma or GED required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field is a plus.

• Experience: 2+ years of experience in healthcare scheduling, medical office administration, home health coordination, or patient services.

• Technical Skills:

  • Proficiency in Electronic Visit Verification ( EVV ) software and Electronic Health Records ( EHR ).

  • Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams).

  • Experience with Medicaid authorizations , Plans of Care (POC), and home care compliance standards.

• Soft Skills: Outstanding phone etiquette, conflict resolution, crisis management, multitasking, and organizational skills in a fast-paced environment.

Compensation & Employee Benefits

• Weekly Pay with Direct Deposit

• Competitive Hourly Compensation

• Dental Insurance (for eligible full-time employees)

• 9 Paid Holidays Per Year

• Employee Recognition & Appreciation Programs

• Career Advancement & Leadership Opportunities

Service Area Coverage

Caremed Inc. proudly coordinates in-home care services across Central Virginia, including Amelia, Charlotte, Chesterfield, Appomattox, Buckingham, and Henrico Counties , as well as Richmond City, Hopewell, Colonial Heights, and Petersburg .