Customer Service Representative

Customer Service Representative

Mr. Rooter of Baltimore is seeking an energetic and customer-focused Customer Service Representative to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians. If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!

Schedule (Alternating Every Other Week)

• Week 1
• MondayFriday: 3:00 PM 8:00 PM
• Saturday: 8:00 AM 7:00 PM
• Sunday: 8:00 AM 12:00 PM Total: 40 hours
• Week 2
• Monday (Thursday Off) or Work (Sunday Off)
• Friday: 7:30 AM 7:00 PM
• Saturday: 8:00 AM 7:00 PM
• Sunday: 8:00 AM 10:30 AM Total: 40 hours

Key Responsibilities

• Answer incoming calls in a professional and courteous manner
• Schedule and coordinate service calls based on customer needs
• Communicate schedule changes or delays with customers and technicians
• Use customer development techniques via phone, email, mail, and personal contact
• Perform additional duties as needed

Job Requirements

• Strong verbal and written communication skills
• Minimum typing speed of 55 WPM
• Detail-oriented with strong data entry skills
• Positive attitude and strong work ethic
• Team player who can also work independently

Compensation: $24.00 per hour

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.