Sr. Manager, Service Category Management (Exterior Renovations) - Atlanta

Job Title

Preferred Qualifications

5+ years of experience in category management, service operations, or a related field.

Prior success selling or merchandising roofing and/or building products in a B2B, commercial environment.

Bachelor's degree in business administration or a related field.

Previous financial analysis experience.

Job Summary

Leads the strategy, development, and performance of assigned service categories, ensuring alignment with business objectives, customer needs, and financial goals. Partners with cross-functional teams to optimize service offerings, pricing, vendor relationships, and execution strategies to enhance delivery and profitability.

Major Tasks, Responsibilities, and Key Accountabilities

Develops key components of Line of Business programs to drive service expansion and growth.

Analyzes market trends, customer needs, and competitive insights to optimize service offerings and the service provider lifecycle.

Strengthens field sales execution and service provider engagement by designing targeted training programs and collaborating with sales leadership to drive accountability.

Aligns services and vendors by maintaining strong relationships and performance standards to achieve business goals and service expectations.

Leads financial planning efforts, including sales analysis, gross margin tracking, and competitive benchmarking, to achieve annual profitability targets.

Drives quality assurance by addressing compliance issues, resolving customer escalations, and monitoring service delivery metrics.

Mentors direct reports, sales teams, and operations teams to foster professional growth and collaboration while contributing to high-impact business projects.

Nature and Scope

Solutions require analysis and investigation.

Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.

Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.