Senior Workforce Analyst

Role Description

The Senior Workforce Analyst is a key analytical role supporting the Account Management (AM) organization at RxBenefits. This position combines strategic workforce planning with operational analytics to ensure balanced resource allocation, accurate variable compensation documentation, and actionable insights that drive client retention and service consistency. The ideal candidate will have strong analytical skills, a keen eye for trends, and the ability to communicate data-driven insights effectively while collaborating across teams and with leadership.

• Workforce Planning & Resource Management
  • Maintain and update AM book of business records with precision and transparency.
  • Partner with leadership to forecast staffing needs and identify coverage gaps.
  • Support variable compensation documentation and validation for accuracy and fairness.
  • Monitor and report on service consistency metrics across AM teams.
  • Collaborate with Finance, HR, and Operations to align workforce data with organizational goals.
  • Provide recommendations for optimizing team structure and resource allocation.
• Operational Analytics & Strategic Support
  • Build analyses to transform data into actionable business insights, informing account management strategies and client retention efforts.
  • Gather and synthesize internal and external data sets related to process improvements, program changes, and industry trends.
  • Investigate issues across multiple sources of information and propose solutions to account teams.
  • Analyze AM performance metrics to recommend improvements in client relationships, internal processes, and cross-functional efficiencies.
  • Support end-to-end process mapping, training, documentation, and readiness activities for projects and client transitions.
  • Provide reporting, analysis, quality checks, and review of job aids, RFPs, and data sets as needed.
  • Assist with seasonal contractor identification, training, and dashboard/process development to ensure quality output.
• Cross-Functional Collaboration
  • Work collaboratively within delivery teams and engage stakeholders at all levels.
  • Serve as a subject matter expert (SME) on analysis-related projects for AM, including creating job aids and executing training.
  • Proactively communicate roadblocks and identify enhancements to documentation, processes, and data.

Qualifications

• 5+ years of Analyst or analytics experience required.
• Health / Pharmacy industry experience required.
• Ability to read, analyze, and interpret industry policies and contract documents.
• Salesforce or other CRM experience required.
• Proficient in MS Office (Word, Excel, Outlook); advanced Excel skills (Macros, VLOOKUP, etc.) required.
• Strong analytical and critical thinking skills with a client-focused mindset.
• Ability to adapt to change and manage shifting priorities.
• Excellent communication skills, both written and verbal.
• Demonstrates professionalism and a positive image internally and externally.

Preferred Skills/Experience

• Bachelor’s degree preferred.
• Experience in client-service or account management strongly preferred.
• Experience as manager or lead analyst strongly preferred.
• Experience with reporting tools (QLIK, Power BI) preferred.

Benefits

• Remote first work environment.
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members.
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision).
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance.
• 401(k) with an employer match up to 3.5% available after 60 days.
• Community Service Day to give back and support what you love in your community.
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like.
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work.
• Tuition Reimbursement for accredited degree programs.
• Paid New Parent Leave that can be used for adoption or birth.
• Pet insurance to protect your furbabies.
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most.