OPERATIONS COORDINATOR

Operations Coordinator

CLUBWAKA

Job Description & Requirements Job Title: Operations Coordinator Work Environment: Hybrid – Work From Home, In-Office, and In the Field Work Location: Hampton Roads, VA Role Overview The Operations Coordinator is the go-to person for a group of League & Social Managers (LSMs) — part-time staff who run games, support players, and represent CLUBWAKA on league nights. You help keep leagues organized, staff supported, and game nights running smoothly — so players have a great experience throughout every moment of the season. This is a hands-on role for someone who enjoys taking ownership, staying organized, and keeping things moving. All while working in a co-ed adult rec sports environment where organization matters and the goal is always a great night for players. What You’ll Be Responsible For Managing League & Social Managers (LSMs) Serve as the main point of contact for 10–13 League & Social Managers Support LSMs leading up to league launches and throughout the season Keep staff on track with deadlines, expectations, and league standards Follow up when things are late, unclear, or drifting Step in early when issues come up and help resolve them with good judgment League Operations Help oversee league prep, including: Team shirt ordering and distribution Game schedules and referee/umpire assignments Welcome emails and league communications Ensure operational tasks are completed accurately and on time Maintain a clear pulse on what’s done, what’s pending, and what needs attention Customer, Vendor & Facility Support Handle first-line questions and issues from players, volunteers, and staff Serve as an on-the-ground contact for facilities, vendors, and sponsors when needed Provide friendly, professional support to players, volunteers, and partners throughout the season What We’re Looking For Experience managing part-time or hourly staff Strong follow-through and comfort holding people accountable Clear, friendly communication (written and verbal) Organized and comfortable handling administrative tasks Ability to work independently and prioritize in a fast-moving environment At least 2 years of customer service experience Nice to Have Prior CLUBWAKA participation Sports, recreation, events, hospitality, or nightlife experience What Success Looks Like League & Social Managers are prepared, supported, and clear on expectations Season starts and game nights run smoothly and consistently Players keep coming back, bring friends, and build real connections — from new friendships to relationships that last beyond the season Why You’ll Like Working Here CLUBWAKA runs co-ed adult sports leagues built around community and shared experiences. This role has real responsibility, real ownership, and real impact on how smoothly our leagues run. If you like staying organized, helping people succeed, and being part of a sports environment that values both structure and fun, you’ll feel at home here. #J-18808-Ljbffr CLUBWAKA