Care Coordinator

Job Description

Job Description

We are looking for a Care Coordinator to join a healthcare organization in Syracuse, New York in a contract-to-permanent capacity. This position supports clinical operations by overseeing referral and authorization activities, coordinating services, and helping ensure members receive timely assistance. The role also serves as a key administrative resource for the care team, balancing accurate documentation, communication, and day-to-day operational support.

Responsibilities:
• Maintain and update authorization records in internal systems with a high level of accuracy, and monitor upcoming expirations to support uninterrupted services.
• Partner with case management and clinical staff to arrange member services, coordinate scheduling needs, and help keep care plans moving forward.
• Communicate routinely with members and external service providers to confirm authorized support and address administrative follow-up needs.
• Participate in team meetings to share observations, support workflow improvements, and contribute to ongoing quality initiatives.
• Prepare, track, and distribute operational reports as assigned to support departmental oversight and decision-making.
• Provide general administrative assistance such as document management, correspondence support, message handling, and other office-related tasks.
• Protect sensitive member and organizational information by handling records and communications with professionalism and discretion.
• Take on additional duties as needed to support the clinical supervisor and broader care coordination team.• High school diploma required; an associate degree in a related field is preferred.
• At least 2 years of experience in healthcare administration or a related healthcare setting, or completion of training as a Medical Assistant.
• Strong data entry skills with the ability to work accurately in computerized systems and manage detailed information efficiently.
• Proficiency with Microsoft Office applications, internet-based tools, and other common business or healthcare software.
• Solid analytical and problem-solving ability, with the capacity to recognize issues and support practical solutions.
• Ability to work both independently and collaboratively while adjusting to changing priorities and deadlines.
• Excellent written and verbal communication skills, along with a customer-service-oriented approach when working with members and team partners.
• Demonstrated judgment and discretion when handling confidential or sensitive information.