Technical CSM: Drive Retention & Product Impact
Mosaec
Mosaec is seeking a Customer Success Manager in San Francisco to ensure top-notch service for a portfolio of 25-40 paying customers. You will handle technical issues, build strong relationships, and track product usage and revenue to maintain customer satisfaction. Strong technical knowledge and a customer-focused mindset are essential. This role includes a base salary with the potential for bonuses based on retention targets, creating a dynamic work environment. If you're passionate about supporting users through challenges and helping them succeed, we'd love to hear from you. #J-18808-Ljbffr Mosaec
- ...role requires a customer-obsessed individual who can build relationships and ensure customer retention. Candidates should have a strong technical understanding of PostHog’s products and be able to proactively address customer needs. The position offers a base salary and...Suggested
- ...This role involves designing and managing customer retention and health programs, ensuring smooth onboarding, and driving long-term success. Candidates should have at... ...growth-stage startup looking to make a significant impact in a fast-paced environment. #J-18808-Ljbffr...Suggested
- ...initiatives. The role focuses on overseeing high-impact deployments, managing customer health... ...relationships across engineering and product teams. Ideal candidates will have 4+ years in Customer Success and a strong technical foundation in SaaS environments. Competitive...Suggested
$130k - $160k
...Manager to enhance customer adoption and retention across enterprise accounts. Ideal... ...-facing experience in SaaS, with strong technical acumen and excellent communication skills... ...The role involves building relationships, driving revenue growth, and acting as a trusted...Suggested- ...success manager to maintain and improve retention for 25-40 clients. In this remote role,... ...primary point of contact, troubleshoot technical issues, and build relationships with stakeholders... ...focus, and can help clients leverage product analytics. Compensation includes a base...SuggestedRemote job
$81.6k - $177.95k
The C&P Enterprise Retention sales team serves as a critical... ...into the details of technical challenges, partnering... ...accuracy and mapping Product migrations and SKU... ...businesses to turn ideas into impact, powered by AI and... ...raising the bar as we drive the next decade of...Full timeTemporary workLocal areaWorldwide$10k - $100k
...PostHog: Technical Buyer Success Supervisor We’re delivery each product that firms want to run their enterprise... ...to have the largest impact on our clients, and what... ...make sure their continued retention and progress. You will... .... This can embody each CSM overlaying 30 accounts...$99.45k - $112.5k
...will be empowered to make a real impact here, with a sharp and... ...you. WHAT YOU'LL DO As a Technical Account Manager, you will own the... ...platform. Your focus will be to drive value, retention, and adoption of Braze's product through the customer lifecycle,...Work at officeFlexible hours- ...with a design-minded product engineering team to build... ...re looking to hire a Technical Account Manager to... ...early GTM team, you'll drive customers to go-live,... ...to conclusion. Your Impact Own the full post... ...drives consumption, retention, and expansion - not...Contract workWork at officeVisa sponsorshipFlexible hours
$128k - $176k
...requires a relentless drive to solve complex... .... The Technical Account Management... ...global group of Okta product experts dedicated... ...Success Manager (CSM). Manage competing... ...priorities with little impact on delivery,... ...development of adoption and retention strategies,...For contractorsWork experience placementWork at officeLocal areaWorldwideFlexible hours$500 per month
...Technical Account Manager Disco is seeking a technically... ...presenting to a VP of Product or a Chief Revenue... ...onboarding, and drive customer success.... ...adoption, and long-term retention. Build and execute... ...data quality directly impacts demand-side outcomes....Contract workWork at officeHome officeFlexible hours$174.24k - $217.8k
...Strategic Technical Account Manager (TAM)Join to apply... ...passionate about making an impact, building genuine... ...SVP-level stakeholders.Drive regular technical and... ...with engineering and product teams to address customer... ...needs.Growth, Retention & AdvocacyOwn technical...Remote workFlexible hours$110k - $135k
...Success Manager - Governance product (Fides) About the role As a Customer... ..., and issue resolution. Drive product usage, deepen... ...client teams and strengthen retention. Growth and Expansion Identify... ...processes to drive success. Technical aptitude, familiarity with automation...Remote workFlexible hours$77k - $121k
...obsessedFedRampCustomer Success Manager (CSM) to own and lead... ...partnerships that drive retention, expansion, and... ..., aligning Magnet’s products and services to their... ...practice workflows to both technical and non-technical... ...work together to make an impact with our work. Here at...Work at officeLocal areaFlexible hours$140k - $190k
...consumption, and retention. But the ability to... ...platform — not just product adoption. HeyGen... ...Success Manager (Scaled CSM) is responsible... ...is focused on driving fast time-to-value... ...conversations around business impact, including: Cost... .... Tooling & Technical Comfort We operate...Contract workWork experience placementLocal areaRemote work$125k - $235k
...transform grassroots product love into thriving team... ...customer health, gross retention, and net dollar... ...reviews that quantify impact, and partnering with Sales... ...internal champions who drive expansion Build playbooks... ...comfort discussing technical concepts like APIs and...Full timeWork at officeWork from home- ...feet, be able to gather technical information from... ...Prioritize cases by impact and work with the team... ...economy. Our product, D3, transforms our customer... ...the connections that drive growth, activity, loyalty... ..., satisfaction, and retention, and new customer recruitment...Work at office
$160k - $175k
...About The Role The Senior Retention Strategy Manager will help... ...engagement, reduce churn, and drive repeat behavior across the member... ...with Lifecycle/CRM, Product, Analytics, Merchandising, Creative... ...unlock measurable business impact. This is a strategic, hands-on...Flexible hours$100k
...in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem... ...a portfolio of customers, driving retention, satisfaction, and long-... ...First mindset to enhance productivity and customer outcomes. Adapt... ...the ability to explain technical or complex concepts clearly...ApprenticeshipLocal areaRemote workFlexible hoursShift work$50k
...We power hands-on product experiences for developer... ...122% NRR, 94% logo retention) building the... ...Architect to help drive expansion, retention... ...“check-in and QBR” CSM role. This is a revenue-impacting, expansion-focused,... ...budget, adoption gaps, technical blockers) Drive...Immediate startRemote work- ...act as customer-facing Technical Account Managers (TAMs... ...closely with Sales to drive growth and ensure... ...desire to make a real impact this is the role for you... ...completion, overseeing production, and ensuring on-time... ...drive account growth and retention Identify...Full timeWork at office
$121.8k - $167.1k
...PagerDuty\'s customers to increase product adoption, improve retention rates, and drive measurable business value. This... ...Salesforce and Gainsight to measure impact and effectiveness Balance... ...transformation; Experience working with technical professionals and DevOps teams;...Work at officeLocal areaRemote workFlexible hours- ...cross-functional teams to drive operational rigor,... ...You will execute high-impact initiatives that strengthen... ...expansions, pipegen, product usage, customer health... ...requirements into technical specifications for Data... ...post-sales analytics (retention, churn, expansions,...Local areaImmediate start
$143k - $193k
...technology with real social impact and uncommon longevity... ...looking for a Senior Product Manager to own complex... ...areas end-to-end and drive measurable outcomes... ...customer value, technical feasibility, and business... ...DAU, MAU, concurrency, retention, monetization, and acquisition...Work at officeRemote workMonday to Thursday- ...achieve value from our GovTech SaaS product. This role involves driving customer adoption, communicating... ...customers and product teams, and ensuring retention through strategic plans. The ideal... ...in a customer-facing role within a technical environment. Competitive salary and...Work at office
$300 per month
...at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s... ...engagement and a deep technical understanding of cloud... ...Coordination: Coordinate with the product and engineering teams... ...satisfaction and retention. What You\'ll Bring to...Full timeTemporary work$70k - $95k
...hats, and build for impact. ABOUT THE... ...measurable value from a product. You will develop... ...customer technical usage and needs into... ...ultimately be measured by retention outcomes. You will... ...Adoption Depth: Drive customers from implementation... ...product depth — CSM, solutions...Work at officeLocal areaHome officeFlexible hours$140k - $180k
...be the heartbeat of our retention strategy and a true business... ...market and our internal Product and Engineering teams,... ...scalable best practices, and drive value that resonates from... ...(QBRs), translating technical usage data into business impact that resonates with executive...Full timeWork at officeImmediate start- ...automated communication that drives better healthcare... ...platform. This is a non-technical role : you don’t need to... ...comfortable working in a SaaS product, following playbooks, and... ...Your work will directly impact customer satisfaction, retention, and the success of our healthcare...Casual workWork at officeRemote work
- ...you'll be responsible for driving onboarding, adoption, retention, and expansion across a... ...customer judgment to create impact across many accounts. You... ...the Enterprise, Sales, Product, Support, and Marketing teams... ...value to business and technical stakeholders Comfortable...Work at office
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