Service Advisor

Service Advisor/Collision Estimator Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: to offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Benefits Paid Weekly Continuous Training Supportive Team Culture Company Match 401K Medical/Dental/Vision Paid Time Off – 6 Paid Holidays Rewarding Work Responsibilities Serve as the primary point of contact for the customer throughout the repair process from drop‑off through delivery. Prepare estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines. Partner with insurance companies to manage customer claims and ensure the best customer experience. Maintain communication with customers, providing updates on repair process. Coordinate with technicians to confirm all aspects of damages are identified. Maintain customer satisfaction scores according to company standards. Perform quality inspection prior to vehicle delivery. Perform other related duties as assigned. Qualifications Must be at least 18 years of age. Valid driver’s license required. Ability to provide clear, concise information in writing, via phone and in‑person. Prior collision estimating experience preferred. Familiarity with estimating systems (CCC1 preferred). I‑CAR / ASE certification preferred. Strong organizational skills. Successful completion of background check required. Behaviors & Competencies Integrity – respect and accountability at every level. Customer Service – provide the highest level of customer service while building satisfaction and retention. Innovation – develop and display innovative approaches and ideas. Teamwork – contribute to building a positive team spirit and support everyone’s efforts to succeed. Physical & Environmental Requirements While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Opportunity Employer Classic Collision is an equal opportunity employer and does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations Classic Collision is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and need reasonable accommodation to search for a job opening or submit an online application, please e‑mail View email address on click.appcast.io or call View phone number on click.appcast.io. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from applying online. This job description is not a complete statement of all duties and responsibilities comprising the position. #J-18808-Ljbffr