Field Services Technician

Job Description

Job Description

The Field Services Technician is responsible for installing, troubleshooting, and supporting a variety of electronic and low-voltage technology systems for both external customers and internal company operations. This role focuses on delivering high-quality field installations of telematics, vehicle camera systems, and RFID warehouse technology, while also supporting internal facilities technology such as security cameras, access control systems, cabling, and related infrastructure when not traveling. The position requires strong technical skills, problem-solving ability, and the flexibility to work in diverse environments, ensuring reliable system performance, maintaining company standards, and representing the organization professionally in both customer and internal settings.

Primary Responsibilities Customer Installations (Travel Work)

These duties support the company’s core service offerings:

• Install, configure, and test telematics devices, dash cameras, GPS units, and other vehicle electronic systems.
• Install, mount, and support RFID warehouse systems, including readers, antennas, cabling, and supporting hardware as part of a growing product offering.
• Ensure high quality, accurate, and complete installations following company standards.
• Perform system validation, documentation, and customer sign off at job sites.
• Communicate professionally with clients and maintain a positive on site presence.
• Travel regularly to customer locations, including overnight trips.

Secondary Responsibilities Internal Facilities Technology Support (In House Work)

These duties support company operations when not traveling:

• Install and maintain internal security camera systems (CCTV/IP) and card access systems.
• Run, terminate, test, and label CAT6 and other low voltage cabling.
• Assist with AV systems, conference room technology, and internal IT related installations.
• Perform general repairs, equipment mounting, and “handyman style” tasks as needed.
• Support the Facilities Technology Director with internal building projects and technical requests.
• Maintain a clean, safe, and organized work environment.

Teamwork & Communication

• Work collaboratively with the Facilities Technology Director, Technical Installations Supervisor and team members to complete projects efficiently.
• Communicate progress proactively and provide accurate updates on assignments.
• Follow instructions and maintain a cooperative, professional attitude during daily operations.
• Represent the company positively in all customer and internal interactions.

Administrative & Safety Responsibilities

• Complete all required documentation and installation reports accurately.
• Track materials used and maintain tools and inventory as assigned.
• Follow all safety procedures, PPE requirements, and company policies.
• Report any issues, hazards, or equipment concerns promptly.

Required Qualifications

• Mechanically inclined; experience with vehicle electronics, car audio, alarms, 12 volt systems, or related fields preferred.
• Ability to read wiring diagrams, schematics, and installation instructions.
• Basic understanding of low voltage systems (CAT6, cameras, access control).
• Strong problem solving skills with a willingness to learn new technologies.
• Comfortable using power tools, hand tools, meters, and ladders.
• Ability to travel for extended periods when required.

Preferred Qualifications

• Experience installing telematics/vehicle cameras or RFID systems.
• Experience with low voltage security systems, access control, or AV equipment.
• Networking or IT experience (basic IP knowledge).
• Relevant certifications (OSHA, low voltage, etc.).

Physical Requirements

• Ability to stand, kneel, bend, or work in tight spaces for extended periods.
• Ability to lift 50 lbs.
• Comfortable working on ladders, inside vehicles, and in warehouse environments.

Working conditions:

• Travel required up to 90% of the time
• Work may be performed outdoors and in varying weather conditions, including heat, cold, rain, or other environmental elements
• Requires the use of tools and equipment as part of installation or service work
• Must be open to work weekends and nights
• 851 Blairhill Road, Charlotte NC 28217
• This position will be provided a cell phone and laptop
• Dress is uniform to be ordered