Front Desk Associate

We are seeking an energetic customer-focused Front DeskAssociate who takes pride in providing exceptional service and creating a welcoming environment for residents guests and vendors. This role is ideal for someone who enjoys helping others solving problems and making a positive difference in the community every day.

Position Summary
As the first point of contact for our luxury condominium community you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly professional detail-oriented and committed to providing an exceptional resident experience.

Key Responsibilities

• Greet residents guests vendors and visitors in a professional and welcoming manner
• Assist residents with package retrieval and delivery notifications
• Manage resident fob access credentials and related requests
• Answer and direct phone calls professionally and efficiently
• Schedule appointments meetings and resident service requests
• Provide general administrative support to the management team
• Respond to resident questions and concerns while delivering exceptional customer service
• Maintain accurate records logs and community databases
• Assist with office organization filing correspondence and special projects
• Support community events and resident engagement activities when needed

Qualifications

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Professional friendly and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Proficiency with Microsoft Office programs and general computer systems
• Administrative experience preferred
• Reception hospitality concierge or customer service experience is a plus

Highly Desired Skills

• Information Technology (IT) experience or troubleshooting skills
• Strong computer proficiency and ability to learn new software quickly
• Experience with access control systems resident databases or property management software
• Technical aptitude and willingness to assist with basic technology-related needs

Weekend availability is required.

What Success Looks Like
The ideal candidate genuinely enjoys interacting with people anticipates resident needs communicates effectively and strives to create a positive experience with every interaction. If you have a passion for customer service and want to make a meaningful impact every day we encourage you to apply.

WHAT WE OFFER:

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability life insurance and pet insurance
• Most importantly a caring team who is dedicated to your success!

Required Experience:

IC