Guest Services Attendant

Guest Services Attendant

The Guest Services Attendant is a part-time position responsible for delivering excellent customer service at Riverside Golf Course. This role ensures a positive guest experience, supports golf operations, and maintains facility cleanliness and readiness.

Principal Duties And Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Guest Experience & Customer Service • Welcome guests upon arrival and provide a first-class experience throughout their visit. • Serve as an ambassador for Riverside Golf Course at all times. • Monitor the parking lot, greet golfers, provide clean carts, and offer assistance with golf bags. • Promote the golf course and provide information on daily course conditions and key updates. • Assist with golf outings or group events, including setup, administration, and cleanup.

Golf Cart Operations • Stage, clean, and present golf carts for guest use. • Perform closing duties, including washing, drying, re-stocking, parking, and recharging golf carts. • Rotate carts daily to ensure even wear and use. • Conduct basic preventative maintenance (battery checks, watering, tire inspections, detailing). • Keep cart storage areas organized and report equipment issues promptly.

Facility & Grounds Maintenance • Maintain cleanliness of the parking lot, property frontage, and clubhouse grounds by removing trash and debris. • Support hourly restroom maintenance, including cleaning, trash removal, and restocking supplies. • Perform end-of-day restroom cleaning and restocking. • Ensure facility readiness for the next business day during closing shifts.

Safety & Professional Conduct • Practice safety and courtesy with guests at all times. • Arrive on time, in proper uniform, and with appropriate grooming for every scheduled shift. • Adhere to all City policies and work standards. • Perform all other duties as assigned.

Physical And Environmental Conditions

Physical Demands And Working Environment • Ability to travel between buildings and work outdoors in varying seasonal conditions. • Frequent walking, standing, kneeling, squatting, and twisting. • Ability to navigate loose, uneven, or sloped terrain. • Exposure to insects, chemicals, mechanical hazards, water, and dust. • Routinely lift up to 25 pounds. • Perform kneeling, reaching, and twisting motions to stock items or maintain carts.

Required Qualifications

Education, Training And Experience Guidelines • Highschool Diploma or GED • A valid State driver's license required. Knowledge, Skills And Abilities • Relevant local, state, and federal laws, regulations, and ordinances. • Work safety practices, procedures, and policies. • Basic computer and office equipment use. • Working independently and collaboratively. • Flexibility to work weekdays, weekends, and holidays. • Organizing work and prioritizing tasks to meet deadlines. • Following written and verbal instructions. • Communicating effectively, both verbally and in writing. • Building and maintaining positive working relationships.