COMMUNITY OUTREACH SPECIALIST

Community Outreach Specialist - 76004341

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

Duties and Responsibilities

This position is responsible for the independent coordination, scheduling, and event planning of Florida Licensing on Wheels (FLOW) mobile units. This position is authorized to examine and inspect documentation to determine the eligibility of customers for driver licenses and is authorized to suspend, revoke, or restrict driving privileges. The incumbent processes applications for title certificates and/or license plates to determine compliance with Florida Statutes. Additionally, this position is authorized to enter vehicle information through data processing, compiles reports and stays up to date on changes to Division of Motorist Services procedure manuals and Florida Statutes pertaining to titles, registrations, and driver licenses.

Knowledge, Skills, and Abilities

• Experience working as a Driver License Examiner or otherwise issuing driver licenses, identification cards and/or motor vehicle tags, registrations, and titles.
• Ability to use a personal computer, including Microsoft Word, Excel, Outlook, Internet, SharePoint, FDLIS, FRVIS, QMATIC, IMS, OASIS, ADLTS, and ORION.
• Ability to get in and out of low vehicles and high trucks/ sports utility vehicles without assistance.
• Skill in providing excellent customer service.
• Ability to work independently with minimal supervision.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain working relationships with others.
• Ability to develop and maintain positive community relations.
• Skill in driving and operating a larger vehicle, including a van, a bus and an RV, not requiring a CDL license.
• Ability to assume operation of and/or immediately exit vehicle in an emergency.
• Knowledge of basic arithmetic.
• Experience using the Florida Real-time Vehicle Information System (FRVIS) database and or the Online Registration and Identity Operating Network (ORION).

Preferred Qualifications

Preference will be given to candidates with the following:

• Interactive customer service experience to include face to face and/or phone customer interaction.
• Professional work experience preparing written correspondence, to include emails, memos, or reports.

Job Related Requirements

This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment. In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license, not a learner's license, and be at least 21 years of age. This position will be responsible for regularly working weekends and occasionally working nights. Occasional overnight travel will be required. This position requires occasional heavy lifting. Applicants must be willing and able to lift, pull and push heavy equipment weighing up to 50 lbs. This position requires employees to drive and perform general maintenance on an RV type Vehicle, during the performance of their daily duties.

The elements of the selection process may include a skill assessment and/or oral interview. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.

FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.

Location: DELAND, FL, US, 32724