Director, Clinic Operations | Torrance, California

Director, Clinic OperationsFor those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.The Director, Clinic Operations is accountable for overseeing the management of multiple health centers (Sites) in a designated community (Pod). Responsibilities include:Strategic, financial and operations managementStrategic growth and patient retentionPatient care coordination, patient satisfaction and clinical outcomesTeammate managementRisk management, audit, and complianceFull accountability for non-clinician teammates within assigned Pod, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions, and termination. Responsible for planning, coordinating, directing, and monitoring all operational and financial aspects of the Pod in conjunction with Pod Physician Lead and other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors, and teammates in overseeing the delivery of quality, cost-effective patient care.Primary Responsibilities:Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customerDevelops, implements, monitors, and ensures adherence to policies and procedures for Optum and its Group Model sites and pod based/regionally based programsImplements and manages budgets for all accountable departments, functions, and sites within the pod. Research and monitors budget variationsDevelops and executes market growth strategies for accountable sites within the podAssists the Senior Director, Group Operations in the development, coordination and implementation of the regional budget, business plans and operational activities including clinician/ops review to drive clinical and financial performanceLeads special projects and initiatives specific to the Community or across CommunitiesImplements plans to continually enhance services provided by accountable departments and functionsEvaluates opportunities, makes recommendations, and oversees expansion projects within the pod and in surrounding communitiesDirects and coordinates community group operations activities within the podManages relevant hospital partnerships (including conducting JOCs) and maintains/grows specialist networksWorks closely with central departments to ensure that issues impacting the region that involve central departments are resolved effectively and timelyIdentifies opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutionsCollaborates with the physician leadership of the Group Model to garner support for operational initiatives and obtains feedback on what initiatives will be most successful and works closely to implement and monitor programsManages direct reports to ensure that they are meeting performance expectations, mentor, coach and counsel as necessaryProvides guidance in professional development activities and goalsAssists, facilitates, and leads committees, teams, and projects at the direction of the Senior Director, Group OperationsWorks to promote teamwork, collaboration, implementation of best practices across all communities within the regionCollaborates with colleagues in other regions to improve performance and coordinates activities to ensure goals of Optum are metDevelops, implements, and measures adherence to policies and proceduresUses, protects, and discloses Optum patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsPerforms additional duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:5+ years of leadership experience5+ years of management experienceDriver's License and access to a reliable transportationPreferred Qualifications:Experience in Medicare Advantage risk adjustment programsExperience leading teams to develop analytics and data analysis critical to the success of the organizationExperience conducting root cause analysis and identifying optimum solutionsIntermediate level of experience with Microsoft SuiteDemonstrated ability to effectively direct preparation of various financial analysis and data mining activitiesPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.