Network Engineer I - Enterprise Network Operations & Lifecycle

Job Description:

Network Engineer I - Enterprise Network Operations & Lifecycle

We are seeking a Network Engineer I to support the daily operations of our global enterprise network environment. This role is responsible for supporting day-to-day enterprise network operations, resolving standard network incidents, executing approved changes, and contributing to hardware lifecycle activities across routing, switching, firewall, wireless, and SD-WAN platforms.

This position plays an active role in maintaining network stability, supporting operational consistency, and executing defined network tasks within established standards and processes.

** Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position

Key Responsibilities

Enterprise Network Operations

• Provide operational support for enterprise network platforms including switching, routing, firewalls, wireless, and SD-WAN systems.

• Monitor network performance, respond to alerts, and troubleshoot standard network incidents.

• Diagnose and resolve common network issues including connectivity, wireless performance, DHCP/DNS, VLAN, and port-related issues.

• Execute approved standard network changes such as port activations, VLAN assignments, access point replacements, and routine configuration updates following established standards.

• Resolve standard issues independently and escalate non-standard or complex issues with clear analysis, troubleshooting history, and recommended next steps where appropriate.

Incident & Queue Management

• Own assigned network incidents and service requests from triage through resolution, ensuring timely updates, accurate documentation, and appropriate escalation when required.

• Apply established troubleshooting methodologies to resolve incidents efficiently.

• Maintain accurate and timely updates within the ticketing system.

• Participate in on-call rotation and incident response processes.

Hardware Lifecycle Support

• Perform installation, refresh, and decommissioning activities for network hardware including switches, access points, firewalls, and related infrastructure.

• Execute lifecycle and deployment tasks across multiple locations following defined procedures.

• Maintain accurate inventory, asset tracking, and lifecycle documentation.

• Coordinate with field resources, logistics, and internal teams to support successful deployment and transition activities.

Change & Process Execution

• Support approved change activities by completing assigned tasks, validating results, and documenting outcomes in accordance with change management processes.

• Execute against established operational processes, standards, and runbooks.

• Identify recurring issues or trends and communicate findings to engineering teams.

• Contribute to maintaining network reliability, consistency, and operational efficiency.

Collaboration & Communication

• Work closely with network engineering, infrastructure teams, field resources, and service delivery teams to resolve issues and complete assigned work.

• Communicate technical updates clearly to both technical and non-technical stakeholders.

• Engage with team members to align on solutions and escalate when appropriate.

Documentation & Standards

• Document troubleshooting steps, configurations, changes, and resolutions in a consistent and auditable manner.

• Maintain and update support documentation, runbooks, diagrams, and asset records as needed.

• Adhere to change management, security, compliance, and operational standards.

Required Skills & Qualifications

• Practical working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting, routing/switching concepts, and wireless connectivity.

• Hands-on familiarity with enterprise networking platforms such as Cisco, Juniper, Aruba, Palo Alto, or similar technologies.

• Strong troubleshooting and analytical skills.

• Ability to resolve standard network issues independently and escalate complex issues with clear supporting documentation.

• Experience working in a ticket-driven, SLA-based support environment.

• Ability to execute tasks consistently within defined processes, standards, and change control requirements.

• Effective written and verbal communication skills.

• Ability to produce clear, complete, and timely technical documentation.

Preferred Qualifications

• 1-3 years of networking or infrastructure experience, or equivalent hands-on experience.

• Entry-level certifications such as CCNA, JNCIA, Network+, or similar.

• Experience with network monitoring tools.

• Experience supporting multi-site or enterprise network environments.

• Basic familiarity with SD-WAN concepts.

• Familiarity with ITIL or structured support environments.

What We Offer

• Opportunity to contribute to a large-scale enterprise network environment.

• Hands-on experience supporting critical infrastructure platforms.

• Participation in enterprise network lifecycle and modernization efforts.

• A collaborative team environment with opportunities to expand technical responsibilities.

Perks & Benefits

• Robust health, dental, and vision insurance plans.

• Generous 401(k) savings plan.

• Education assistance.

• On-site wellness, fitness center, food, and coffee service.

• And many more - visit our benefits site for additional details.

Milwaukee Tool is an equal opportunity employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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