Systems Analyst I/II (Public Safety Enterprise Software)

Systems Analyst I/II

If you want to join a hard-working team that shares a commitment to keep the City of Escondido safe, clean and efficiently run, consider a career with the City of Escondido. We have an opening for the position of Systems Analyst I/II in our Information Systems Department/Enterprise Software and Web Administration Division. Systems Analyst staff are a team of professionals who deliver technology solutions citywide to serve our community.

The Systems Analyst partners with staff in all departments to leverage technology in pursuit of delivering municipal services. The role includes project management, effective written and oral communications, and the use of technical skill sets to support enterprise technologies. The position entails a combination of business and data analysis. The individual will work closely with end users, stakeholders, vendors, and other team members.

Builder. You are excited about taking the status quo and continually improving it

Collaborative. You default to teamwork to meet and exceed goals

Service Oriented. You demonstrate that you care about the customer's needs.

Ensure that enterprise application systems are maintained and function optimally.

Create data extracts, reports and visualization deliverables.

Lead system implementation and upgrade projects.

Manage the lifecycles of technologies and find the future solutions.

General Functions:

Performs a variety of complex systems analysis in the design, implementation, maintenance, and upgrades of information systems and supporting computer hardware and software applications; programs new applications or enhances existing programs.

Provides various applications development support in response to staff needs including software installation, set-up and configuration, and trouble shooting user problems; maintains existing computer applications by modifying programs or implementing new programs; tests modified programs for possible errors and resolves as needed.

Installs, integrates, programs, administers, and maintains a variety of computer operating systems; conducts system performance analysis and tuning; installs and maintains system software, files and structures.

Establishes and maintains security guidelines for individual program-level access, password expiration and protection of the City's computer resources; adds or deletes user access as required.

Develops relational database and spatial data interfaces and reports per staff requirements; provides quality assurance services and support for relational database applications.

Analyzes computer management information systems to determine needed modifications or new development needs; designs, develops, and implements systems.

Maintains and provides support to existing systems; provides technical answers to client requests for information on system use; responds to trouble calls and requests for major or minor systems modifications; tests, debugs and installs programs.

Provides assistance in the design and development of new systems; from client requirements, determines methods of integrating and interfacing between existing programs to meet user needs.

Performs system maintenance activities of various types on both physical and virtual servers; monitors system performance and disk space; maintains system security; resets application-level user passwords; grants or revokes access to applications.

Plans, develops and analyzes additions, changes and enhancements to system software; determines impact to existing systems, and local/wide area networks.

Performs technical duties in support of the City's database systems; develops, documents and maintains the City's database systems; maintains database security and user access; researches and analyzes new systems and database developments.

Responds to requests from users regarding system operations or hardware and software problems; provides solutions to operational problems or refers users to appropriate staff member.

Tests and supports a variety of specialized computer hardware, software, components and devices; and provides technical support and assistance to end users.

Operates a variety of equipment including workstations, servers (physical and virtual), tablet computers, laptops, and printers.

Knowledge of: Operations, services and activities of information systems programs. A variety of application programming languages. Personal computer hardware and software components. Principles and practices of computer science and information systems. Principles and concepts of network technology. Principles and practices of database maintenance and administration. Principles and practices of system testing, analysis and security best practices. Relational database design and methodology. Structured Query Language (SQL). Reporting and Data Visualization Software Geographic Information Systems (GIS) Concepts Methods and techniques of developing technical manuals and instructional materials Operational characteristics of a variety of computer systems, networks and associated hardware, software and related components. Methods and techniques used in the installation, troubleshooting and maintenance of application hardware and software. Methods and techniques of evaluating client information and technology requirements. Methods and techniques of using application design and development tools. Database principles and concepts. Principles and practices of customer service. Pertinent Federal, State and local laws, codes and regulations.

Ability to: Provide support in the implementation and maintenance of various applications. Perform complex system analysis, design, development, and reporting duties. Respond to and identify user needs and determine resolutions. Identify business process areas needing optimization, and work with users to implement changes. Detect, isolate and resolve application hardware and software problems. Apply a wide variety of applications programming languages. Design, install, configure, and test hardware (physical/virtual) and software applications and programs. Troubleshoot complex hardware and software applications and programs. Evaluate, test, implement, convert to, and support new enterprise applications. Read, interpret and apply complex technical publications, manuals and related documents. Instruct users in the use of City computer systems. Operate a variety of computer systems and equipment. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Keep up-to-date with industry and security best practices. Continue to learn the latest technologies and seek out areas of business process improvement.

Minimum Requirements:

Education/Training : Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field.

Experience : Four years (full-time equivalent) of increasingly responsible systems analysis and software applications experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate : Possession of, or the ability to obtain, an appropriate, valid driver's license.